Every subscription includes unlimited survey invitations and responses, real-time VitalSigns reporting, and core surveys — with no response caps, overages, or peak-season penalties. As your program matures, you can move up tiers or add features to unlock deeper analysis, longer history, and more hands-on support.
The summary below reflects current published plans. For the latest details, visit bizrateinsights.com/subscriptions, or talk with your account manager.
At a Glance
Growth
Advanced (Most Popular)
Pro
Best for
Understanding the journey from visit to delivery
Converting shoppers with strategic, historical insight
Next-level insight, targeted questions, hands-on support
A check (✓) indicates included; “Add-on” indicates available for purchase; a dash (—) indicates not available. Confirm specifics with your account manager.
Feature
Growth
Advanced
Pro
Core surveys (Pre-Purchase, POS, Post-Delivery)
✓
✓
✓
Customer comments & sentiment
✓
✓
✓
Insights AI comment summary
Summary
Detailed
Detailed
Comment Sentiment Summary view
—
✓
✓
Net Promoter Score (NPS)
—
Overall
Expanded
Benchmarking
Network
Category
Custom
Device-level metrics
—
Limited
By device
Demographic details
—
✓
✓
Custom questions
—
Up to 5
Up to 10
Real-time feedback alerts
—
Standard
Custom
Public comment replies
—
✓
✓
Portal user seats
5
10
Unlimited
API access
Limited
Limited
Extended
Quarterly Insights Review (expert analysis)
—
—
✓
Account reviews
—
Quarterly
Monthly
Available to Every Plan as Add-Ons
Straight-to-Fulfillment (STFF) to boost post-delivery response volume
BOPIS / in-store feedback for pickup and curbside experiences
Survey customization, branded invitations, QR codes, and the feedback widget
Getting Started
Installing Bizrate Insights
Surveys & Customer Feedback
Digging Into Your Data
Promote Your Site
Learning Library
