The 3-Step Framework

To get the most value from VitalSigns, we recommend a simple 3-step framework for reviewing your feedback. By moving sequentially from the ‘what’ to the ‘why,’ you can quickly transform raw data into actionable insights.

Think of your analysis as a logical progression:

• Score: Start here to see where you stand right now.
• Trend: Check this next to confirm if your metrics are improving, declining, or simply fluctuating.
• Comment: Dive into the details to understand the ‘why’ behind those trends in your customers’ own words.

The 3-Step Approach: Spot the number, confirm the direction, then read the words behind it. Use this as the foundation for exploring the VitalSigns dashboards.