Navigating the Platform

The left sidebar organizes the platform into three top-level views:

• Online Buyer:  core reports and metrics: Overall Metrics, Comments, NPS, Demographics, and more*
• Site Abandonment: feedback from shoppers who left before completing a purchase
• Straight-to-Fulfillment: post-delivery survey data for orders without a standard POS interaction

*Under Online Buyer you will find: Comments, Comment Summary, Overall Metrics, Metrics by Device, Demographics, Net Promoter Score, Purchase Frequency, Metric Distributions, Custom Questions, and Custom Open-Ended Responses.

Some views depend on your plan.

Date Selector & Historical Data

Most views default to the last 30 days. To change the period, use the date-range selector in the upper-right corner. The amount of history available depends on your plan.

Historical Data Availability by Plan

• Growth: up to 4 months of history
• Advanced: up to 7 months, enough to compare across seasons
• Pro: up to 16 months, ideal for year-over-year comparison and measuring the impact of major changes

Ask your account manager about expanding your history window.