/ build trust with in-the-moment verified reviews
Bizrate Insights vs. Trustpilot
Drive Growth with Deeper Customer Insights
Bizrate Insights goes beyond post-purchase ratings. We capture direct feedback from site visitors and buyers, each mapped to a transaction in real time. We survey buyers across the ecommerce journey to quickly spot friction and understand why customers behave as they do. Then, we analyze the data and deliver actionable insights that help merchants improve experiences and increase sales.
/ trusted by trusted brands
/ key differences
Why Choose Bizrate Insights Instead of Trustpilot?
Get transaction-verified reviews that you and your customers can rely on. Bizrate Insights’ buyer, fulfillment, and product feedback can be connected to actual transactions, orders, customer IDs, purchased products, and related merchant data.
Capture real shoppers’ feedback across touchpoints throughout the entire customer journey, from site abandonment to checkout and fulfillment, giving you a full view of the customer experience and actionable insights for growth. Included in all plans.
Every Bizrate Insights plan, including our entry-level Growth plan, includes Google Seller Ratings syndication and unlimited survey invitations and responses. With no monthly invitation limits, you can collect feedback at your business's pace, strengthen search visibility (SEO, AEO, & GEO), improve SEM performance, and build buyer confidence.
With Bizrate Insights, you’ll never be left on your own. Work with a live, supportive team from day one. You’ll hear from a CX manager who understands your goals and helps you interpret reports, uncover root causes, and brainstorm solutions. And when you’re ready to dive deep, our Client Insights team delivers customized, actionable insights to power your roadmap.
Feature
Feature
/ what our customers say
Why They Switched From Trustpilot
“We decided to switch from Trustpilot to Bizrate Insights because Bizrate Insights offers a more direct connection between customer feedback and our Shopify store. The integration was smoother, and it allowed us to automatically collect verified feedback from actual buyers, which gives us more reliable insights.”
-Daniel L.
/ from reviews to growth
See the Journey. Improve the Experience.
See what is happening across your customer journey and act on it. Go beyond reviews to learn why shoppers buy, where they drop off, and how to win them back.
/ faqs
Frequently asked questions
Find answers to some common questions