The Home Dashboard is your starting point for every session. It gives a quick, high-level view of the most important metrics, and every panel is clickable, taking you straight to the matching dashboard.
What You’ll See
KPI Widget: Displays Overall Satisfaction, Likelihood to Buy Again, and Likelihood to Recommend, each paired with the response count for the selected period.
Purchase Frequency: Shows the mix of first-time and repeat customers, giving you a read on acquisition vs. retention balance.
NPS Gauge: A snapshot of overall customer advocacy.
Device Distribution: Breaks down purchases across desktop, tablet, and mobile so you know where to focus optimization efforts.
Comment Tone and Top Topics: Summarizes customer sentiment and the most common themes in recent feedback.
On-Time Delivery and Delivery Method: Shows fulfillment performance and how orders were received, whether shipped or picked up.
The 60-Second Read
To get oriented fast with a 60-second read of the Home Dashboard, scan the KPI tiles, comment tone, customer mix, and on-time delivery, then click anything unusual.
Getting Started
Installing Bizrate Insights
Surveys & Customer Feedback
Digging Into Your Data
Technical Documentation
Learning Library
