Shopify Setup Guide

If your store runs on Shopify, the fastest way to start collecting feedback is the Bizrate Customer Feedback app, available free in the Shopify App Store. Installation takes just a few minutes and requires no code or engineering support.

Before you begin, have your Merchant ID (MID) ready, which is required to activate the app. If you don’t have one yet, you can request a MID from Bizrate Insights.

The guide below walks you through each step with screenshots:

1. Install the app from the Shopify App Store and enter your Merchant ID.
2. Enable Pre-Purchase Feedback to capture in-the-moment feedback from shoppers showing intent to exit — no extra code or setup required.
3. Enable Online Buyer Feedback and choose your invitation placement. We recommend the Post-Purchase Page, which delivers the highest response rates and the highest volume of feedback. Two alternative placements — the Thank You Page Extension and the Thank You Page Announcement Bar — are also covered in the guide, though both produce significantly lower response rates.

Download the installation guide.

Need help along the way? Talk to your Client Experience Manager or email us at bizrateinsights@bizrate.com.