If your store runs on Adobe Commerce (Magento), you can start collecting feedback by installing the Bizrate Insights Reviews extension, available free in the Adobe Commerce Marketplace.
Before you begin, have your Merchant ID (MID) ready — it’s required to activate the extension. If you don’t have one yet, you can request a MID by creating a free account with Bizrate Insights.
Adobe Commerce offers two installation methods. Use the Composer method if your team manages Magento extensions through Composer — the standard for most production stores. Use the Manual method if you prefer to upload the extension files directly to your Magento installation. Both methods require access to your Magento environment, so you may want a developer to handle the installation. Whichever you choose, the final step is the same: select the features you want to enable — Online Buyer Feedback to capture post-purchase and post-fulfillment feedback, and Site Abandonment to engage shoppers as they’re about to exit.
Adobe Commerce Guide: Composer Installation
Install the extension through Composer and the Magento command line. The guide walks you through each step with screenshots:
Get the extension — log into the Adobe Commerce Marketplace, add the Bizrate Insights Reviews extension to your cart, and complete the free checkout.
Locate the extension details — find the extension’s name and version number under My Purchases in your Marketplace account.
Install via the command line — run the Composer and Magento CLI commands to install the extension, enable the module, upgrade the setup, compile the code, and clear the cache.
Getting Started
Installing Bizrate Insights
Surveys & Customer Feedback
Digging Into Your Data
Promote Your Site
Learning Library
