Bizrate Insights is a verified shopper feedback platform. Rather than accepting open public submissions, it collects feedback from real customer interactions at defined points in the shopping journey. This methodology ensures that 100% of the reviews collected are legitimate and come from your customers, because feedback is gathered on-site at the time of interaction.
Here’s how it works:
Pre-Purchase Feedback: The survey invitation appears just before a visitor leaves your site.
Post-purchase Feedback: The invitation appears on the order confirmation page, with a follow-up emailed to respondents after delivery.
For customers who complete a purchase but don’t take the survey at checkout, you can share their email address and Order ID, and Bizrate will invite them by email.
This invited-feedback model differs from open review platforms, where any consumer can log in and post about a business without a verified transaction. Open submissions tend to over-represent customers seeking a place to complain, which skews a review profile toward negative sentiment that doesn’t reflect the full customer base. Because every Bizrate review is tied to a verified interaction, brands receive balanced responses across the purchase and delivery experience, and the review profile reflects the actual distribution of customer experiences, not just the loudest ones.
Getting Started
Installing Bizrate Insights
Surveys & Customer Feedback
Digging Into Your Data
Promote Your Site
Learning Library
