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Bizrate Insights Blog
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Blog2026 Back-to-School Shopping Trends: The Data That Online Retailers Need to Know
New back-to-school shopping data shows shoppers are blending online and in-store channels, spending more, and looking for convenience, value, and confidence.
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BlogWho Owns the Last Mile Delivery Experience?
Introduction A customer orders from your brand, has a terrible delivery experience through DoorDash or Instacart, and leaves a...
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BlogThe Human Layer: Making AI-Powered Voice of Customer Analysis Insights Actionable
Transcript from a presentation at SubSummit, May 2026. Cheryl Zajac, VP of Client Insights at Bizrate Insights, in conversation...
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GuidesBlog
How Shoppers Navigate AI and Authenticity – The 2026 State of Consumer Trust in AI and Online Shopping
Updated 5/13/2026 For a PDF downloadable version of this report: Download Now Consumer trust in AI is becoming a...
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Blog2026 Data: Ecommerce Conversion Optimization Drivers
Introduction: Ecommerce Conversion Optimization in 2026: Why Free Shipping, Returns, and Pricing Transparency Matter Rising prices are reshaping how...
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GuidesBlog
The Recommerce Revolution Is Here — How Sustainability, Authenticity, And Demographics Are Reshaping Second-hand Retail
Updated 5/5/2026 For a PDF download version of this report: Download Now Recommerce Trends: Navigating Sustainability and Consumer Insights...
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GuidesBlog
How to Build a Retail Voice of Customer Analysis Insights Calendar
Discover how to bridge the gap between raw data and actionable strategy through human-led VoC analysis, identifying the root causes that automation misses.
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GuidesBlog
Cause Marketing: The Business Benefits of Partnering With Nonprofits
Updated 4/20/2026 For a PDF download version of this report: Download Now The Win-Win Potential of Ecommerce and Nonprofit...
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BlogNPS vs. CSAT: What’s The Difference?
Explore the "sisters, not twins" relationship of NPS vs CSAT and learn how to use these complementary metrics to bridge the gap between transactional satisfaction and long-term brand loyalty.
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BlogGuides
Wait, Come Back! Understand and Address Ecommerce Site Abandonment
Our report dives into why 85% of visitors leave without adding items to a cart and provides actionable strategies to mitigate site abandonment through better navigation and consumer trust.
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GuidesBlogEcommerce Growth Through Checkout Experience Transparency
Discover how improving charge clarity and fixing promo code friction can transform your checkout experience from a point of abandonment into a driver of customer loyalty.
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Blog
Announcing the 2025 Circle of Excellence Winners
We are thrilled to honor 49 retailers with the 26th annual Bizrate Insights Circle of Excellence Awards. Take a...
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