Find the Right VoC Plan for Your Brand l Bizrate Insights

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Data Collection
Unlimited Invitations
Unlimited survey invitations included across all subscriptions.
Unlimited Survey Responses
Unlimited survey responses included across all subscriptions.
Review Boost (in development)
Jump start your review collection with direct outreach to recent buyers.
Historical Data Access
View current and historical data to identify trends and areas for improvement.
Survey Types
Post-Purchase
Collect verified shopping experience feedback from customers on your order confirmation page.
Post-Delivery
Collect verified feedback from customers after they receive their order, including BOPIS, in-store, and mailed delivery.
Site Visitor/Intercept/Abandonment
Engage shoppers on-site prior to purchase or as they exit your website.
Product Reviews
Collect product reviews alongside shopping and delivery feedback.
In-Store Surveys
Collect feedback from in-store buyers at the right time with on-receipt, emailed, or in-bag surveys.
Survey Optimizations
Personalized Incentives
Our AI-powered personalization engine includes relevant incentives in all of our surveys to thank customers for their time while maintaining high response rates and reducing costs.
Invitation Design Options
Standard invitations are optimized for performance across all devices and survey types, yielding the best experiences and high response rates.
Branded Invitation URL
A branded link to include on receipts, via email, live chat, etc.
QR Code Invitation
Create custom QR codes across survey types.
Persistent Invitation Bar
Include a direct link to provide feedback by including an invitation via an anchored bar or image throughout the site.
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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4 months
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Standard
Standard
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Included
Standard
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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13 months
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Standard
Standard
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Included
Custom

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Growth

Advanced icon

Advanced MOST POPULAR!

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Pro

Data Collection
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Unlimited Invitations
Unlimited survey invitations included across all subscriptions.
Unlimited Survey Responses
Unlimited survey responses included across all subscriptions.
Review Boost (in development)
Jump start your review collection with direct outreach to recent buyers.
Historical Data Access
View current and historical data to identify trends and areas for improvement.
4 months
7 months
13 months
Survey Types
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Post-Purchase
Collect verified shopping experience feedback from customers on your order confirmation page.
Standard
Standard
Standard
Post-Delivery
Collect verified feedback from customers after they receive their order, including BOPIS, in-store, and mailed delivery.
Standard
Standard
Standard
Site Visitor/Intercept/Abandonment
Engage shoppers on-site prior to purchase or as they exit your website.
Product Reviews
Collect product reviews alongside shopping and delivery feedback.
In-Store Surveys
Collect feedback from in-store buyers at the right time with on-receipt, emailed, or in-bag surveys.
Survey Optimizations
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Personalized Incentives
Our AI-powered personalization engine includes relevant incentives in all of our surveys to thank customers for their time while maintaining high response rates and reducing costs.
Included
Included
Included
Invitation Design Options
Standard invitations are optimized for performance across all devices and survey types, yielding the best experiences and high response rates.
Standard
Standard
Custom
Branded Invitation URL
A branded link to include on receipts, via email, live chat, etc.
QR Code Invitation
Create custom QR codes across survey types.
Persistent Invitation Bar
Include a direct link to provide feedback by including an invitation via an anchored bar or image throughout the site.

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Seller Ratings Syndication
Google Seller Ratings Syndication
Seller Ratings are automatically syndicated to Google for inclusion in SEM and SEO Ranking.
Google Rich Review Syndication
Rich Review Snippets are automatically syndicated to Google for inclusion in SEO rankings.
Yahoo & Bing Syndication
Reviews are syndicated to Yahoo and Bing for inclusion in search results.
Growth icon

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Compare plans

Growth icon

Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Seller Ratings Syndication
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Google Seller Ratings Syndication
Seller Ratings are automatically syndicated to Google for inclusion in SEM and SEO Ranking.
Google Rich Review Syndication
Rich Review Snippets are automatically syndicated to Google for inclusion in SEO rankings.
Yahoo & Bing Syndication
Reviews are syndicated to Yahoo and Bing for inclusion in search results.

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Social Proof
Certified Performance Badge
Include the Bizrate Insights Customer Certified Badge across your website to showcase your recent ratings and add trust.
Circle of Excellence Badge
Top performing partners earn the Circle of Excellence Badge, which can be prominently displayed on your site and included in marketing materials.
Customer Review Carousel
Showcase your performance by displaying verbatim customer reviews.
Growth icon

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

blank
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Compare plans

Growth icon

Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Social Proof
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Certified Performance Badge
Include the Bizrate Insights Customer Certified Badge across your website to showcase your recent ratings and add trust.
Circle of Excellence Badge
Top performing partners earn the Circle of Excellence Badge, which can be prominently displayed on your site and included in marketing materials.
Customer Review Carousel
Showcase your performance by displaying verbatim customer reviews.

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Customer Verbatims & Sentiment
Customer Comments
Individual customer comments across all of your surveys and customer touchpoints.
Sentiment Analysis
Comment tone and topic included on all comments with options to filter responses for prioritization.
Customer Details
Utilize customer emails to respond directly to customers and resolve issues.
Key Performance Indicators
Understand performance based on KPIs for each comment; filter comments based on KPI scores.
Device Details
Understand performance and comments at the device level.
Purchase/Visit Frequency
Understand customer expectations and behavior alongside comments based on their familiarity with you.
Comment Sentiment Summary
Aggregate overview of customer feedback based on sentiment and scores.
Real-Time Feedback Alerts
Receive customer comments, then reply directly to resolve buyer/delivery issues or save-the-sale by interacting with site abandoners.
Public Comment Replies
Reply publicly to comments on BizrateSurveys.com to address issues and show future customers that you value their feedback.
Data Appending
Append captured data, including Order ID, Customer ID, Session Replay Links, Coupon Codes, and more, to survey results, joining responses and on-site actions together.
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Order ID
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Full Details
Custom
Custom

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Growth icon

Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Customer Verbatims & Sentiment
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Customer Comments
Individual customer comments across all of your surveys and customer touchpoints.
Sentiment Analysis
Comment tone and topic included on all comments with options to filter responses for prioritization.
Customer Details
Utilize customer emails to respond directly to customers and resolve issues.
Key Performance Indicators
Understand performance based on KPIs for each comment; filter comments based on KPI scores.
Limited
Device Details
Understand performance and comments at the device level.
Device Type
Full Details
Purchase/Visit Frequency
Understand customer expectations and behavior alongside comments based on their familiarity with you.
Comment Sentiment Summary
Aggregate overview of customer feedback based on sentiment and scores.
Real-Time Feedback Alerts
Receive customer comments, then reply directly to resolve buyer/delivery issues or save-the-sale by interacting with site abandoners.
Standard
Custom
Public Comment Replies
Reply publicly to comments on BizrateSurveys.com to address issues and show future customers that you value their feedback.
Data Appending
Append captured data, including Order ID, Customer ID, Session Replay Links, Coupon Codes, and more, to survey results, joining responses and on-site actions together.
Order ID
Order ID
Custom

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Metrics & Analytics
Key Performance Indicators
Track Overall Satisfaction, Likelihood to Recommend, and Repurchase Intent across all customer touchpoints.
Net Promoter Score (NPS)
Measure Net Promoter Score across customer interactions. Deep dive into performance with trending and benchmarking.
Device Metrics
Understand key metrics by device used.
Site Usability Metrics
Site navigation and design, product information, and checkout details.
Customer Support Metrics
Ease of contact, availability, and issue resolution.
Marketing Metrics
Selection and price at purchase combined with product met expectations and availability post-delivery.
Fulfillment Experience Metrics
Shipping cost and options at purchase combined with on-time delivery, tracking, and returns metrics.
In-Store Fulfillment Metrics
Post-delivery metrics across in-store, curbside, and BOPIS delivery.
Reason for Abandonment
Deep dive into reasons customers left without completing a purchase.
Shopping Cycle
Understand visit intent, point of abandonment, and future intent from those who leave without completing a purchase.
Metric Distributions
Review distributed scores across a 1-10 scale for Buyer Survey Metrics.
Purchase and Visit Frequency
Understand customer expectations and behavior based on their familiarity with you.
Benchmarking
Compare your performance, expectations, and customer experiences versus the network, specific categories, or a custom group.
Demographic Details
Learn the age, gender, income, parental status, and more about your customers to target and personalize marketing efforts.
Custom Metrics & Questions
Enhance our standard surveys by adding custom questions to deep dive into additional areas of focus.
Scheduled Reports
Daily VitalMail
A snapshot summary of your daily overall performance.
Pulse Report
High-level performance summary that includes overall scores and correlations for key metrics.
Executive Summary Report (ESR)
Monthly detailed performance summary that tracks month-over-month and year-over-year trends along with monthly trendlines across standard metrics. Includes correlations to prioritize key areas for improvement.
Opted-In Email Marketing Report
Expand your marketing contacts by including respondents who have opted into your emails.
Data Access
Portal Access – User Seats
Access aggregate data and comments in real-time, anytime, via Bizrate Insights’ reporting tool – VitalSigns.
API Access
Tap into and import direct responses and data into your internal BI tools for expanded customer reporting and profiling.
Data Exporting
Export aggregate data and customer comments from the VitalSigns Portal any time.
Custom Export Scheduling
Schedule report exports to arrive on the days/times you prefer.
Raw Data Files
Access raw, respondent-level data via SFTP in the format and frequency you prefer.
Growth icon

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Network
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5
Limited
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Expanded
Additional Filters & Dashboard
Comprehensive
Custom
10
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Unlimited
Extended
Add-on

Compare plans

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Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Metrics & Analytics
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Key Performance Indicators
Track Overall Satisfaction, Likelihood to Recommend, and Repurchase Intent across all customer touchpoints.
Net Promoter Score (NPS)
Measure Net Promoter Score across customer interactions. Deep dive into performance with trending and benchmarking.
Overall
Expanded
Device Metrics
Understand key metrics by device used.
Limited
Site Usability Metrics
Site navigation and design, product information, and checkout details.
Customer Support Metrics
Ease of contact, availability, and issue resolution.
Marketing Metrics
Selection and price at purchase combined with product met expectations and availability post-delivery.
Fulfillment Experience Metrics
Shipping cost and options at purchase combined with on-time delivery, tracking, and returns metrics.
In-Store Fulfillment Metrics
Post-delivery metrics across in-store, curbside, and BOPIS delivery.
Additional Filters & Dashboard
Reason for Abandonment
Deep dive into reasons customers left without completing a purchase.
Shopping Cycle
Understand visit intent, point of abandonment, and future intent from those who leave without completing a purchase.
By Device
Comprehensive
Metric Distributions
Review distributed scores across a 1-10 scale for Buyer Survey Metrics.
Purchase and Visit Frequency
Understand customer expectations and behavior based on their familiarity with you.
Benchmarking
Compare your performance, expectations, and customer experiences versus the network, specific categories, or a custom group.
Network
Category
Custom
Demographic Details
Learn the age, gender, income, parental status, and more about your customers to target and personalize marketing efforts.
Custom Metrics & Questions
Enhance our standard surveys by adding custom questions to deep dive into additional areas of focus.
5
10
Scheduled Reports
blank
blank
blank
Daily VitalMail
A snapshot summary of your daily overall performance.
Pulse Report
High-level performance summary that includes overall scores and correlations for key metrics.
Executive Summary Report (ESR)
Monthly detailed performance summary that tracks month-over-month and year-over-year trends along with monthly trendlines across standard metrics. Includes correlations to prioritize key areas for improvement.
Opted-In Email Marketing Report
Expand your marketing contacts by including respondents who have opted into your emails.
Data Access
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Portal Access – User Seats
Access aggregate data and comments in real-time, anytime, via Bizrate Insights’ reporting tool – VitalSigns.
5
10
Unlimited
API Access
Tap into and import direct responses and data into your internal BI tools for expanded customer reporting and profiling.
Limited
Limited
Extended
Data Exporting
Export aggregate data and customer comments from the VitalSigns Portal any time.
Custom Export Scheduling
Schedule report exports to arrive on the days/times you prefer.
Raw Data Files
Access raw, respondent-level data via SFTP in the format and frequency you prefer.
Add-on
Add-on

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Integrations
Shopify
Integrate directly with Shopify. Create an account and add our solutions at the same time.
Adobe Commerce
Integrate directly with Adobe Commerce. Create an account and add our solutions at the same time.
Google Tag Manager
Include the survey codes on-site in your Google Tag Manager — just add your MID and data you want to pass in.
WordPress (WooCommerce)
Integrate directly on your WordPress site. Create an account and add our solutions at the same time.
Tealium
Include the survey codes on-site via Tealium — just add your Account ID (MID) and data you want to append to responses (ex: Order ID).
Growth icon

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

blank
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

blank

Compare plans

Growth icon

Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Integrations
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Shopify
Integrate directly with Shopify. Create an account and add our solutions at the same time.
Adobe Commerce
Integrate directly with Adobe Commerce. Create an account and add our solutions at the same time.
Google Tag Manager
Include the survey codes on-site in your Google Tag Manager — just add your MID and data you want to pass in.
WordPress (WooCommerce)
Integrate directly on your WordPress site. Create an account and add our solutions at the same time.
Tealium
Include the survey codes on-site via Tealium — just add your Account ID (MID) and data you want to append to responses (ex: Order ID).

Compare plans

Support
Standard Onboarding
Our team will help you get up and running quickly.
Assigned Account Manager
Build a relationship with a hands-on Account Manager who understands your business and needs.
Ongoing Expert Support
Access to an account expert to support your needs, answer questions, and optimize your Bizrate Insights experience.
Scheduled Account Highlight Calls
Scheduled calls with your Client Experience Manager to take a closer look at data, answer questions, and more.
Quarterly Insights Analysis
A quarterly meeting with your Account Manager or a Client Insights Expert to review recent data-based insights that help prioritize key trends and areas for improvement.
Live Tech Support
Access our technical support team for assistance in answering questions and resolving issues.
Growth icon

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Standard
Email
Email
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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White Glove
Assisted
12
Live/Hands-On

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Growth icon

Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Support
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Standard Onboarding
Our team will help you get up and running quickly.
Standard
Assisted
White Glove
Assigned Account Manager
Build a relationship with a hands-on Account Manager who understands your business and needs.
Ongoing Expert Support
Access to an account expert to support your needs, answer questions, and optimize your Bizrate Insights experience.
Email
Phone
Assisted
Scheduled Account Highlight Calls
Scheduled calls with your Client Experience Manager to take a closer look at data, answer questions, and more.
4
12
Quarterly Insights Analysis
A quarterly meeting with your Account Manager or a Client Insights Expert to review recent data-based insights that help prioritize key trends and areas for improvement.
Live Tech Support
Access our technical support team for assistance in answering questions and resolving issues.
Email
Email
Live/Hands-On
Enterprise

Enterprise

Our Enterprise Plan is a custom-fit solution designed to meet your CX needs. Start with access to everything in our Pro Plan, then unlock next-level insights, including:

1:1 meetings with our Client Insights Team, including personalized recommendations and deep analysis into key areas for improvement

Access to the Bizrate Insights proprietary panel to create custom surveys and understand industry trends, including direct competitors and brands

Additional customization and survey integration options, such as in-package surveys

White glove support with direct access to our teams to answer questions, make recommendations, and provide ad-hoc support

How Pricing Works

Bizrate Insights is here to help you get the data you need to make informed business decisions — which is why we include unlimited invitations and replies in all of our subscriptions. As part of this unique model, we partner with brands customers love to include AI-powered, personalized incentives after all of our surveys, allowing us to maintain industry-high response rates and provide insightful data while keeping costs low for our partners.

/ get set up quickly

From Form to Feedback In a Couple of Clicks

Step 1: Reach Out

Complete a form, and our team will send your merchant ID (MID) within a few business hours.

Step 2: Install Easily

Place the Bizrate Insights code on your site using your MID via tag manager, ecommerce app, or direct integration.

Step 3: See Your Insights

Data collection begins, and results are available in real-time on the VitalSigns dashboard.

/ can't decide?

We’ll walk you through your options

Schedule a demo and let one of our experts help you pick the best plan for your business.