Responding to Reviews

When engaging with reviews, it’s always best to close the loop with customers.

Bizrate feedback is tied to the customer’s email address so your teams can proactively follow up when a review signals a problem. It’s not advisable to edit or erase the original experience. Instead, try to resolve issues early enough so that the customer’s lasting impression reflects the recovery, not the mistake.

And this builds trust as well. Nobody expects perfect performance from a retailer, and seeing that in the reviews is suspicious.

Bizrate supports this with real-time feedback alerts delivered via email or your CRM, so teams can respond while the issue is still fresh.

On the Buyer Survey, this works through QuickResponse. For site visitors who leave without purchasing, Save-the-Sale notifies your team in real time when a shopper asks to be contacted, creating an opportunity to resolve the issue.

Please review our plans page to confirm your plan level includes these features.