Who We Help

Business Roles

Bizrate Insights is built to serve the different teams behind a great customer experience. The same feedback supports several roles:

Ecommerce managers

Optimize the online shopping experience with real-time feedback, reduce cart abandonment, recover lost sales, and benchmark against competitors.

Marketers

Use verified customer sentiment to refine messaging, sharpen retargeting, and build higher-confidence campaigns.

Customer support specialists

Spot friction early, resolve issues proactively (often without added call volume), and measure support quality.

UX/CX professionals

Pair behavioral signals with direct feedback to improve site design, navigation, and accessibility across the journey.

Ecommerce Integrations

Bizrate Insights is designed for quick, no-code setup and works with major ecommerce platforms, including:

• Shopify
• SHOPLINE
• WooCommerce
• BigCommerce
• Adobe Commerce (Magento)

All are installed through their respective app stores or plugins. If you prefer to manage scripts outside your platform, it also supports tag managers such as:

• Google Tag Manager
• Tealium

The same features are available regardless of how you install.