What We Do
Bizrate Insights helps you uncover issues across all channels to drive customer loyalty and improve business efficiency. Our standardized survey solutions allow you to benchmark scores, including Net Promoter Score, across your brands and channels as well as across our network. Our solutions include:
Online Shoppers & Visitors
Want to know why shoppers visit your site without buying? Our Site Abandonment Solution gathers actionable insights to decrease churn, increase conversion, and save-the-sale in real time.
In-Store Shoppers & Buyers
Measure satisfaction from visitors and buyers in your brick-and-mortar stores. Learn what drives them to your store and how to steer them to your preferred channel.
Listen. Analyze. Report. Act.
Data and comments are available in real-time with easy-to-use, intuitive reporting. Gain insights on the root causes of customer dissatisfaction. Create accountability and prioritize actions with your team to optimize the customer experience.