Collect & Analyze your Voice of Customer feedback.
Bizrate Insights’ Omnichannel Solutions collect and analyze the Voice of Customer from online and mobile visitors & buyers, retail store shoppers & buyers, and call center interactions. Our core solutions are offered at no charge, allowing companies of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.
Step into your customers’ shoes. Learn about the customer experience from purchase to post-delivery. Benefit from Seller Ratings syndication to Bizrate Insights’ partners like Google.
You’ve gotten shoppers to your site, but now they’re leaving without buying. Find out why they left, where they plan to purchase, and how to win them back.
Gain insights from your brick-and-mortar shoppers and buyers for a holistic view of your customer experience. Find keys to improving the in-store experience.
Call Center / Customer Support
Monitor your call center experience across phone orders and customer support interactions. Agent level feedback can be collected post-interaction via an IVR system, email, SMS text, or live chat link.
Bizrate Rewards is the Bizrate Insights proprietary consumer panel. This panel, comprised of over two million members, can be accessed to obtain actionable market research data specific to client needs.
We offer a wide range of subscription packages that allow you to access upgraded reporting based on your needs.