Collect & Analyze your Voice of Customer feedback.

Bizrate Insights’ Omnichannel Solutions collect and analyze the Voice of Customer from online and mobile visitors & buyers, retail store shoppers & buyers, and call center interactions. Our core solutions are offered at no charge, allowing companies of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.

Our Solutions

Online Buyers

Step into your customers’ shoes. Learn about the customer experience from purchase to post-delivery. Benefit from Seller Ratings syndication to Bizrate Insights’ partners like Google.

Online Shoppers & Visitors

You’ve gotten shoppers to your site, but now they’re leaving without buying. Find out why they left, where they plan to purchase, and how to win them back.

In-Store Buyers & Shoppers

Gain insights from your brick-and-mortar shoppers and buyers for a holistic view of your customer experience. Find keys to improving the in-store experience.

Call Center / Customer Support

Monitor your call center experience across phone orders and customer support interactions. Agent level feedback can be collected post-interaction via an IVR system, email, SMS text, or live chat link.

Consumer Panel

Bizrate Rewards is the Bizrate Insights proprietary consumer panel. This panel, comprised of over two million members, can be accessed to obtain actionable market research data specific to client needs.

Reporting Subscriptions

We offer a wide range of subscription packages that allow you to access upgraded reporting based on your needs.

Omnichannel Solutions for your Specific Needs

Our omnichannel solutions are a time-tested, fully managed service enabling you to harness customer feedback and drive loyalty.

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