Pick the Plan That Is Right for You

Bizrate Insights offers four subscription plans: Growth, Advanced, Pro, and Enterprise. Every plan shares the same foundation of standardized surveys across the customer journey with unlimited invitations and responses. Every plan provides verified feedback that powers Seller Ratings on Google and other search engines. They include core KPIs, and customer comments with sentiment analysis, all reported in VitalSigns. Pricing is based on the plan you choose, not on volume, so you’re never limited in how much you can hear from your customers.

What changes as you move up is not how much feedback you collect, but how deeply you can analyze it, how quickly you can act on it, and how much of the Bizrate Insights team works alongside you.

A simple way to think about it: Growth is built for collecting and syndicating, Advanced for responding and acting, and Pro for analyzing and strategizing. Enterprise is for programs that need something built to order.

Growth 

Growth is for merchants who want to start listening to customers and building search credibility without a budget commitment – with unlimited surveys and no data caps. You get the complete standard survey program, so every buyer and site visitor can be heard, and your verified feedback begins syndicating to power Seller Ratings from day one. VitalSigns gives you a real-time read on your KPIs, comments, and product reviews, with benchmarking to show where you stand.

Advanced 

Advanced is for teams ready to act on feedback in the moment, not just review it after the fact. The defining addition is closed-loop capability: when a customer reports a problem or a shopper asks for help completing a purchase, your team is notified in real time and can respond directly. Reporting gains depth to match. You get Net Promoter Score tracking, sentiment tied to satisfaction scores, benchmarks against your specific retail category, a longer reporting history, and the ability to add your own questions to the surveys. Advanced also introduces the relationship side of the service: a named account manager, scheduled check-ins to review your data and keep the program tuned, and broader API access to connect feedback to your other business systems.

Pro 

Pro is for established brands that treat customer experience as a strategic function, where feedback shapes decisions across teams. Everything in Advanced scales up. Reporting history is long enough for true year-over-year trending, benchmarks against a competitor set you define yourself. You get more custom questions, alerts and data appending. NPS and sentiment are both broken out by touchpoint and KPI. Plus, you get more (and more in-depth) time with your account team. Pro also adds two capabilities exclusive to the tier: the Executive Summary Report, which distills monthly and annual trends and their correlations into a prioritized view for leadership, and opt-in email lists that turn survey respondents into marketing contacts.

Enterprise

Our standard plans are designed to suit most clients, but if they don’t fully fit, we’ll work with you to create one that meets your needs. We can create a package from the ground up, or start from any of our solutions and build from there, adding features like:

• Expert analysis from our Client Insights Team to analyze multi-source data sets and provide deep insights into key areas.
• Expanded customization options, including additional survey types, invitations, question integrations, and reporting.
• Access to the Bizrate Insights’ proprietary panel to create custom surveys and understand industry trends, including direct competitors and brands.
• And anything else you need — this is a fully customizable solution, and we will work with you to ensure your relationship with Bizrate Insights does everything you need it to.

Speak to us about our Enterprise Plan.

combination tailored to your goals. Contact us to discuss an Enterprise plan.

Add-ons

Several capabilities can be added to any plan to extend the standard program: Straight-to-Fulfillment to boost post-delivery response volume, BOPIS and in-store feedback for pickup and store experiences, survey and invitation customization, and expert insights analysis such as the Quarterly Insights Analysis, a customized review from our data experts that prioritizes trends and areas for improvement. Talk with your account manager about which add-ons fit your program.

Which plan is right for you?

If you’re establishing a feedback program and want verified reviews working for your search presence, start with Growth. If your team is ready to reach out to unhappy customers, track NPS, and have a dedicated contact at Bizrate Insights, Advanced is the natural step. If feedback informs roadmap and strategy across your organization, Pro provides the analytical depth and historical context those decisions need. Whichever you choose, Bizrate Insights is a managed service: our team handles survey programming and setup, and you can move between plans as your program grows.