Lauren Freedman
Customer service is a mission-critical activity that deserves your attention every single day. And “satisfaction” is the gauge retailers use to measure th... Read more.
Gift-giving goes beyond the holidays as shoppers are open to new ideas and new retailers Gifting is not a part of every retailer’s business, but it can be s... Read more.
Budgeting and buying are personal, with different approaches often driven by age At the end of each year, as shoppers spend more for the holidays, many will... Read more.
Reflections on the 2023 Holidays: Strong, consistent, and surging into the new year This post will examine the resilient online shoppers’ behavior during th... Read more.
Cyber Week typically makes or breaks the holiday season. During this period, Bizrate Insights conducted a complete set of surveys to provide retailers with the ... Read more.