Our Shopify App Is Live

Anyone with a Shopify store can harness the power of Bizrate Insights to collect reviews, ratings, and extensive customer feedback.

Bizrate Insights is bringing our voice-of-customer solution to Shopify — the all-in-one ecommerce platform to start, run, and grow a business. So, it’s a great time to get on board with a CX-first strategy and become an active-listening business. 

In this blog, we’ll explain what Bizrate Insights can help you achieve through Shopify and how to install the app.

Why Add the Bizrate Insights App to Your Shopify Store?

Essentially, it comes down to three things — Bizrate Insights’ surveys offer:

#1 Better Reviews

We gather more than 25 million reviews annually. And we deliver an industry-high survey response rate of 15%, so you can be confident you’ll get reviews that truly reflect the customer experience. 

#2 Better Ratings

Up your SEO game. All our survey respondents are verified customers, and the ratings they share are automatically syndicated to Google, Bing, and Yahoo. 

#3 Better Feedback 

Customers are going to talk about your products and services. So, get in front of that online chatter by connecting directly with them at every point in their journey. 

Plus, our survey completion rate is 94%, so you can be sure you’re collecting robust shopper insights to help improve customer outcomes and boost revenue.

Making Sense of the Customer Experience

When you install our app, you’ll be able to gather customer feedback at every touchpoint and then make sense of it all with a comprehensive set of dashboards. VitalSigns offers in-depth metrics you can put to work, including NPS, Overall Satisfaction, and Likelihood to Recommend.

Installing the Bizrate Insights Shopify App

Here’s what you need to do to install the app and start using it:

  1. Make sure you’re signed in to your Shopify account. 
  2. Visit the Shopify App Store.
  3. Type Bizrate Insights Reviews into the search bar and select it from the drop-down menu. 

       4. On the app page, select Install and follow the set-up directions from there. 

You’ll be prompted to enter your Merchant ID if you’re an existing user, or to request a new one if you’re using Bizrate Insights for the first time. You’ll also need to select whether you want to enable Online Buyer Feedback, Site Abandonment, or both.

Enter your MID and choose the solutions you want to add.

Which options should I select?

  • The Online Buyer Survey is our flagship voice-of-customer solution. It lets you collect feedback at every point in the customer journey.
  • Our Site Abandonment solution is an add-on that helps you find out why shoppers abandon your website so you can take action to bring them back.

Choosing both means you’ll capture a complete 360-degree view of all customer engagement, but feel free to contact our customer support team if you need help making a decision.

Once you’ve made your selections, you can access all your Shopify customers’ insights through your Bizrate Insights account.

Questions?

Our team cares about your success and is happy to help whenever you need a hand. Email us at bizrateinsights@bizrate.com if anything comes up while you’re getting set up.