Bizrate Insights has been recognized by G2 and Capterra as a top performer in experience management, ecommerce, online reputation management, and more. Our awards and recognitions reflect real customer feedback and highlight the performance, ease of use, and support that teams rely on daily. We help brands like yours can keep up, stand out, and win by turning customer feedback into a serious competitive advantage.

High Performer, Mid-Market

Mid-market retailers rate Bizrate Insights highly because it’s easy to use, reliable, and comes with strong customer support.

This means: We help retailers capture feedback quickly and fix issues that impact sales and loyalty.

Awarded In:

  • Mid-Market Feedback Analytics
  • Mid-Market Experience Management
“Working with the Bizrate team has been such a positive experience. It’s incredibly valuable to see how customers feel about their buying experience and to identify areas where we can improve. The data is a great tool to support overall business and marketing decisions. There’s nothing better than hearing from the customers themselves.”

– Claudia P.

High Performer

Merchants trust Bizrate Insights to deliver strong customer support and a reliable product experience.

This means: We help retailers focus on what matters most to their customers and prioritize improvements that drive revenue.

Awarded In:

  • Feedback Analytics
  • Experience Management
  • Online Reputation Management
  • Survey
  • E-Commerce
“Bizrate makes it incredibly seamless to capture customer feedback and view results in real time, enabling retailers to act quickly on valuable insights. The reports that are available within the tool are easy to use, and extremely helpful!”

– Kaitlin U.

Best Support

You can rely on Bizrate Insights to provide hands-on support, and a true strategic partnership.

This means: We help retailers get set up faster, solve issues quickly, and turn feedback into insights.

Awarded In:

  • Online Reputation Management
“[Masego] does a great job summarizing and collating the customer feedback data from store reviews. She helps us to understand how we are perceived by our customers.”

– David A.

“The support team at Bizrate is responsive, genuine, and eager to help with whatever we need. Adaptability within the program and consistent communication make it a truly valuable tool and an enjoyable partnership. The knowledge we gain has been pivotal in decision-making, and on a personal level I always look forward to and enjoy our meetings!”

– G2 Reviewer.

Users Love Us

Retailers and Merchants praise Bizrate Insights for delivering best in class insights and ease of use.

This means: We help teams turn feedback into clear priorities without adding friction to your tech stack.

“The Bizrate team is extremely knowledgeable and supportive. They were very open to us adding our own custom questions on top of their standard survey set, which gave us the exact insights we needed for market research. The feedback has helped us prove out important theories about how customers find us and why they choose to buy from us. Their reps have been patient, responsive, and genuinely helpful throughout the process. The platform itself is also easy to use and integrates smoothly with BigCommerce, which made implementation simple.”

– Curtis H.

Capterra

Bizrate Insights is highly rated on Capterra for helping teams turn feedback into outcomes.

This means: We help merchants quickly identify what’s working, fix what’s not, and keep improving the experience shoppers remember.

“Great Exit Survey Tool; Everything Built In. Great experience. Used Bizrate for a prior business that I exited, now using it again for a new business. So that tells you something! The exit survey is important for our website, since it’s real-world feedback both for our internal organization and new customers who visit us. The survey collection results can be made available to new visitors which helps build trust. [It] was really easy by adding a few lines of code to our checkout pages.”

– Jensen L.

“We decided to switch from Trustpilot to Bizrate Insights because Bizrate offers a more direct connection between customer feedback and our Shopify store. The integration was smoother, and it allowed us to automatically collect verified feedback from actual buyers, which gives us more reliable insights. Bizrate Insights has been a great addition to our store. The setup was smooth and the support team went above and beyond to make sure everything worked perfectly. The insights we’re getting from customer feedback are very useful for improving our store experience. Highly recommended!”

– Daniel L.