For the seventh year running, Bizrate Insights has been recognized as a leading vendor to North America’s top 1,000 ecommerce retailers. 

Digital Commerce 360’s annual report ranks the top 10 vendors who support ecommerce retailers, and we came in second for customer ratings and reviews. That puts us ahead of big names like Trustpilot, Verint, and Yotpo — even Google.

From the report:

“Bizrate Insights, a Dotdash-Meredith company, is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. It collects over 25 million surveys annually from thousands of retailers across North America, making it a top source for UGC like verified customer reviews, syndicated seller ratings, and product feedback. These are aggregated to deliver real-time KPIs for a 360° view that enables merchants to create outstanding customer experiences, reduce site abandonment, and sharpen their marketing strategies.”

How Are Rankings Calculated?

Category leaders are ranked by the number of clients included in the previous year’s edition of the top 1,000, meaning Bizrate Insights partners with the second-largest group of top ecommerce retailers in North America.

Special thanks to all our partners who help us maintain our winning streak. 

Don’t Miss the Exclusive Interview With Our Customer Feedback Expert

In the report, Bizrate Insights’ Lindsay Martinez explains how today’s consumer surveys are able to capture the entire shopping journey and the ways you can get the most from that reach. Plus, she shares practical tips for gathering reliable customer feedback that will help you boost sales in 2025. 

Learn more about Digital Commerce 360’s annual report here ($399 to purchase).

Build a Better Ratings and Reviews Strategy with Bizrate Insights  

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