For a PDF version of these instructions, click here.
Maximize ecommerce revenue with a 360-degree view of your customers. Bizrate Insights helps Adobe Commerce stores enhance their CX strategy based on real-world, real-time customer sentiment. Collect unlimited surveys across the customer journey from point-of-sale through post-fulfillment—all at no cost. Dive into our VitalSigns dashboard for benchmarking and performance metrics to spot problems and opportunities. And get free feedback syndication across Google, Bing, and Yahoo to establish credibility.
To begin displaying reviews through the Bizrate Insights Reviews App, you will need to obtain a Merchant ID (MID), add the extension to your site, and select the features you would like to enable to begin collecting feedback.
Click here to fill out the brief form to start your free account and obtain your MID
Step 1: Log into the Adobe Commerce Marketplace
Step 2: Add the Bizrate Insights Reviews extension to your cart
Step 3: Complete the checkout process for the free app
Step 1: Find the name and version number of the Bizrate Insights Reviews extension in your Adobe Commerce Marketplace account:
Sign in to Adobe Commerce, and navigate to [Your name] > My Profile
Go to Marketplace > My Products and click My Purchases
Locate the Bizrate Insights Reviews extension and take note of the name and version number
Step 2: Update the composer.json file.
Command: composer require bizrate-insights/insights v1.0.1
This command will add the Bizrate Insights extension to your Magento project by updating the composer. json file and downloading the required files for the specified version from the composer repository.
Step 3: Check the status of the Bizrate Insights Review extension.
Command: php bin/magento module:Status
This command checks the current status of all Magento modules. It helps verify whether the Bizrate Insights Reviews extension is listed and whether it’s enabled or disabled.
Step 4: If required, enable the module.
Command: php bin/magento module:enable Bizrate_Insights
This command enables the Bizrate Insights Review extension in Magento.
Step 5: Upgrade the setup.
Command: php bin/magento setup:upgrade
This command updates Magento’s database to accommodate the features and settings of the currently installed modules.
Step 6: Compile the code.
Command: php -dmemory_limit=-1 bin/magento setup:di:compile
This command compiles the extension code for Magento. The -dmemory_limit=-1 flag allows the command to use unlimited memory to avoid memory limit errors during compilation.
Step 7: Clear the cache.
Command: php bin/magento cache:clean
This command clears the Magento cache.
Online Buyer Feedback
The Online Buyer Survey covers the end-to-end shopping experience by engaging customers at two critical points: the point of sale and post-fulfillment. This helps ensure feedback is coming from buyers right when their experiences are top of mind.
Site Abandonment
The Site Abandonment Survey engages customers as they’re about to exit and gives retailers tools to save the sale.
