For the eighth year, Bizrate Insights has been recognized as a leading vendor to North America’s top 1,000 ecommerce retailers. 

Digital Commerce 360‘s annual Leading Vendors Report provides rankings, data, and analysis of vendors to the top retailers across categories that are vital to ecommerce, including affiliate marketing, ecommerce platforms, order management, and ratings and reviews.

We’re proud to announce that Bizrate Insights has ranked #2 in customer ratings and reviews. That puts us ahead of big names like Trustpilot, Yotpo, and Google.

Read the annual report here.

From The Digital Commerce 360 Leading Vendors Report:

“Ratings and reviews can help inform a retailer’s business and product decisions. Retailers can harness feedback data to ensure customers are satisfied and improve upon issues. Vendors can enable retailers to have a ratings ad reviews platform on their product detail pages with comments, as well as photos, to better inform both the retailer and other customers who are shopping for the same, or similar, products. Retailers can also use social media posts to gather customer feedback and data about products.

Bizrate Insights, a People Inc. company, is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. It collects over 25 million surveys annually from thousands of retailers across North America, making it a top source for UGC like verified customer reviews, syndicated seller ratings, and product feedback. These are aggregated to deliver real-time KPIs for a 360° view that enables merchants to create outstanding customer experiences, reduce site abandonment, and sharpen their marketing strategies.”

How Are Rankings Calculated?

Category leaders are ranked by the number of clients that they have that are included in the previous year’s edition of the top 1,000, meaning Bizrate Insights partners with the second-largest group of top ecommerce retailers in North America.

Special thanks to all our partners who help us maintain our winning streak. 

Also Inside: An Interview With Our Client Insights Expert

In the report, Bizrate Insights’ Cheryl Zajac’s interview highlights the types of context our team looks for to pull the most useful information out of survey results and how human understanding factors in.

Build a Better Ratings and Reviews Strategy with Bizrate Insights  

To celebrate our eighth year ranking as a top ratings and reviews vendor, we’re giving you a peek behind the curtain with a free CX audit.

Discover how Bizrate Insights can help connect data and feedback to optimize your customer experience.

Schedule your free CX audit.