/ increase customer loyalty
Keep customers coming back
Win customer loyalty with real feedback, better service, and CX that actually delivers—before, during, and long after the sale.
/ loyalty highlights
The Secret Sauce to Sticky Customers
Loyalty isn’t a mystery, it’s a series of smart moves. Here’s how to turn everyday insights into repeat purchases and lasting love.
Loyalty That Fuels Profitability
Loyal customers are way valuable. Boosting retention by just 5% can increase profits by up to 95%. Yes, really. We help you build trust and long-term relationships by identifying what keeps customers coming back and acting on what matters most to them.
Make Every Moment Count
From pre-purchase to post-purchase, collect and act on real customer feedback so customers feel heard, seen, and valued. Identify opportunities to improve satisfaction and keep first-time buyers coming back, and even turn frustrated buyers into brand advocates.
From Frustrated to Fiercely Loyal
Catch unhappy customers early and turn frustration into loyalty. With Bizrate Insights’ real-time feedback and NPS tracking, you can resolve issues fast—driving up customer advocacy by as much as 50% and turning detractors into your biggest promoters.
How Angara Achieved a Remarkable 14% YoY Increase to Their NPS
Creating Customer Loyalty
In 2023, Angara boosted key fulfillment scores like Overall Satisfaction, Likelihood to Buy Again, and Likelihood to Recommend. A new midyear Straight-to-Fulfillment Survey helped them gather sharper customer insights and uncover clear ways to deliver even better product experiences.
Leveling up CX with VitalSigns
Angara leveraged our dashboard to hone in on their focus areas. From what their clients appreciate about their products and services to identifying the scope for further improvement, VitalSigns enabled them to keep their ears to the ground to better understand their customers' journey.
About Angara
Angara is an online fine jewelry retail brand headquartered in Los Angeles, California. They have a presence in 15 countries and ship to over 64 countries worldwide.
“Customer feedback is a top priority for us at Angara. Our commitment revolves around constantly improving our services and product quality. We do this by refining our strategy.”
Brenda Royce, Senior Manager of Ecommerce Operations, Angara
/ what you get
Fix What’s Broken. Double Down on What Works.
Your customers are telling you everything you need to know—and we make it easy to listen. From small tweaks to big wins, here’s how Bizrate Insights helps you turn feedback into loyalty.
Loyalty Pays Off—Literally
Increasing retention by just 5% can boost profits by 25% to 95%. Loyal customers buy more often, spend more per order, and recommend your brand to others. Create better experiences rooted in real customer feedback and turn casual buyers into brand advocates.
Build Trust Through Active Listening
Gather and act on feedback to show your customers their voice matters. Identify what keeps them coming back (and what might be pushing them away) to build a foundation of trust where shoppers feel valued and are more likely to stay loyal to your brand.
Turn Detractors Into Promoters
Turn detractors into promoters with real-time alerts and actionable feedback. Brands that close the loop on negative reviews see up to a 50% lift in advocacy. Because NPS ties directly to growth, improving it isn’t just about loyalty, it’s a proven path to long-term success.
Create Personalized, Meaningful Experiences
Uncover individual preferences and values to provide personalized experiences. Whether it’s highlighting eco-conscious packaging or curating content by interest, personalization deepens the emotional connection and keeps your brand top-of-mind.
See the Full Picture, Across Every Channel
Whether your customers shop online, in-store, or both, Bizrate Insights gives you a unified view of their experience. Gain clarity across the full customer journey and uncover where loyalty is won (or lost).
Bring CX and Support Together
Combine survey insights with your current tech stack to close the loop faster. From first-touch resolution to missing info on your site, we help support teams act on real feedback and improve service where it counts.
Drive Loyalty by Understanding and Influencing Purchase Behavior
Uncover what motivates visits, purchases, and repeat engagement to grow customer value over time.
Identify what drives first-time and repeat purchases to optimize messaging, promotions, and timing.
Pinpoint which incentives, price points, or product types increase conversion and loyalty.
Uncover cross-category purchase patterns to surface opportunities for bundling, upsells, or product expansion.
Understand external influences, like competing offers or brand preferences, to retain customers in competitive moments.
/ testimonials
Turns out, loyalty is kinda our thing
/ more benefits
Don’t Stop at Loyalty
Explore how customer insights fuel other wins. Wins like building your brand, boosting SEO, and getting more value out of every interaction.
/ resources for loyalty
Relevant resources
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GuidesBlogEcommerce Growth Through Checkout Experience Transparency
Discover how improving charge clarity and fixing promo code friction can transform your checkout experience from a point of abandonment into a driver of customer loyalty.
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BlogAnnouncing the 2025 Circle of Excellence Winners
We are thrilled to honor 49 retailers with the 26th annual Bizrate Insights Circle of Excellence Awards. Take a...
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Blog
You’ve Won a Bizrate Circle of Excellence Award: Here’s What to Do Next
Did your company win a CoE Award this year? Congratulations, and welcome to Bizrate Insight’s Circle of Excellence!
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/ want more loyalty?
Build loyalty that really lasts
Real feedback. Real fixes. Real results.
Let’s make your customer experience unforgettable (in a good way).
/ faqs
Frequently asked questions
Find answers to some common questions about Bizrate Insights and our products