/ build brand equity
From glowing reviews to social shoutouts, your customers are your best marketers. Bizrate Insights helps you amplify what they love and build a brand they can’t stop talking about.
/ brand building highlights
Great brands aren’t just built on visibility, they’re built on trust. Use real customer feedback to create memorable experiences that turn shoppers into raving superfans.
When shoppers have a great experience, they spread the word. We're here to help you pinpoint what’s working so you can turn everyday buyers into enthusiastic brand ambassadors.
Reviews don’t just build trust, they boost your visibility. Bizrate Insights collects verified UGC and reviews you can showcase across Google, your website, and social channels to make your brand shine.
Consistency is the secret to a strong brand. With actionable insights, you’ll deliver great experiences across every touchpoint—so your name becomes one customers recognize and recommend.
Boscov's wanted to know what their customers liked most about using Buy Online, Pick Up In-Store and how they could reduce pickup times and optimize the process. Our unique BOPIS survey helped them redefine their BOPIS strategy and optimize online and offline CX by highlighting customer issues through actionable VoC feedback.
Boscov’s is the largest privately held family-owned department store in the United States, with yearly sales of over a billion dollars and 47 stores throughout the Northeast.
“The Bizrate Insights BOPIS Survey is a good tool for getting feedback from customers while the experience is fresh for them. We like having the opportunity to follow up with customers who leave negative reviews or comments to correct any issues they may have had.”
Maria Tenreiro, Director of Customer Care at Boscov’s
/ what you get
Loyal customers are your best marketers. With Bizrate Insights, you’ll understand what they love—and how to turn their feedback into visibility, trust, and buzz.
When customers love their experience, they talk. It's time to know exactly what’s making them happy so you can do more of it. Over time, these rave reviews, referrals, and social shoutouts start doing your marketing for you.
Authentic feedback isn’t just for internal eyes—it’s brand gold. We help you collect verified reviews you can use in Google Seller Ratings, on-site testimonials, and as social proof to build trust and boost visibility where it counts.
A strong brand isn’t just seen—it’s remembered. We give you the insight to deliver consistently great experiences across every touchpoint, so shoppers associate your name with quality, reliability, and “Oh yeah, I love them!”
See analytics that highlight what customers love most—think, lightning-fast delivery or standout packaging—so you can double down in your brand messaging. At the same time, spot and solve common complaints before they become public deal-breakers.
Customers love sharing good vibes—especially when it’s easy. Use Bizrate Insights to encourage positive reviews that amplify your brand to new audiences. When real people spread the word, your reputation grows—organically.
Brand building isn’t a one-and-done. With Bizrate Insights, you can monitor satisfaction, NPS, and review trends over time—so you’ll always know how your reputation is evolving and when your next big move is making waves.
/ customer success
/ more benefits
On-time feedback is just the beginning. Explore other benefits to see how Bizrate Insights helps you convert more, keep customers coming back, and drive smarter strategy.
/ brand building resources
Cheryl Zajac, VP, Client Insights at Bizrate Insights shares the types of context its team looks for to pull...
For the eighth year, Bizrate Insights has been recognized as a leading vendor to North America’s top 1,000 ecommerce...
Updated 11/25: The following blog is adapted from Bizrate Insights’ past library of white papers and guides that we’ve...
/ ready to build?
Every experience matters. With Bizrate Insights, it’s easy to deliver the kind of experience that earns five-star reviews, loyal customers, and a lasting reputation.
