SUBSCRIPTIONS
Choose a plan that's right for you.
Start free, or scale up for deeper insights.
$0
Unlimited Seats
Basic
Collect and respond to verified online buyer feedback while building your seller ratings reputation
No Cost
Aggregate feedback at point-of-purchase & post-delivery, tracking the purchase journey
Customer comments add color to your satisfaction scores
Seller Ratings & Rich Review Snippets syndicated to Google, Bing, Yahoo, and more
Unlimited invitations and completed surveys
Buy Online Pickup In-Store (BOPIS) metrics and customer comments
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Unlimited Seats
Core
Deep dive into your performance over time, in comparison to your competitors, and measure NPS
+ Everything in Basic
Key performance indicators & comments segmented by device used to purchase
Targeted custom questions based on business priorities
Benchmarked performance versus a standard category and Bizrate's best-in-class retailers
Demographic profiles across your customer base
Real-time customer feedback alerts delivered via email
Extended Buy Online Pickup In-Store (BOPIS) data timeframe
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Unlimited Seats
Premium
A holistic view of your performance plus customized benchmarking and survey questions targeted to meet your business needs
+ Everything in Core
Executive Summary Report with trending and correlation analysis to prioritize feedback
Net Promoter Score (NPS) measurement & trends
Customized benchmark to measure and compare performance vs. competitors
Ratings and distributions across all metrics
First-time vs. repeat customer details and comments
Advanced Buy Online Pickup In-Store (BOPIS) dashboards
Online Buyer Survey
Basic
Core
Premium
On-site Customer Feedback Survey - post-purchase and post-delivery
Order Fulfillment key loyalty, delivery, product satisfaction, customer support & return metrics
Seller Ratings review syndication to Google, Yahoo, Bing, etc.
Rich Review Snippet syndication
VitalMail Daily Summary - emailed summary of scores and sample comments
Buy Online Pickup In-Store Measurement (BOPIS)
Added custom questions and reporting
5 Questions
10 Questions
QuickResponse - real-time comment forwarding
Data exporting
VitalSigns Data Dashboards/Reports
Data timeframe
5 Weeks
4 Months
13 Months
Aggregate trends and averages
Net Promoter Score (NPS)
Device type metrics
KPIs
Demographics profile
Buyer frequency distribution
Score distribution
Executive Summary Report
VitalSigns Comments Dashboards
Customer Comments with Sentiment
Order Number appended to comments
Key Performance Indicators (KPIs) appended to comments
Overall Satisfaction
Filter by Tone, Topic, and Survey Type
Filter by Key Performance Indicator (KPI) Score
Overall Satisfaction
Filter by Device types
Filter by Granular device details (OS, browser, make)
Dynamic comment categorization graphs
Benchmarking
Bizrate Circle of Excellence™ benchmark
Bizrate Standard Category
Custom benchmark
Account Management
Assigned Account Manager
Scheduled Check-in Calls
Custom reports and services
Raw/respondent level data files
Advisory Services (Question Development, UX Reviews & In-Depth Analysis)
Custom QuickResponse filtering
Additional Custom Benchmarks
Custom invitation
Custom questions
Custom survey solution (VIP, targeted customers, panel inquiry, etc.)
Available separately. Contact us for details
Contact us$0
Unlimited Seats
Basic
Collect feedback and respond to shoppers who visit your site, but leave without making a purchase
No Cost
Shopping cycle overview - visit intent, point of abandonment, future purchase intent
Invitations triggered by customer actions across your site
Customer comments with sentiment details
Unlimited invitations and completed surveys
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Unlimited Seats
Core
Take a closer look at your performance with in-depth feedback across the pre-purchase shopping experience
+ Everything in Basic
Targeted custom questions based on business priorities and customer shopping stage
Key performance indicator metrics with trending and filtering
Comment filters - tone, topic, device type (desktop/mobile)
Customer demographic profiles - coming soon
Real-time feedback alerts delivered via email for fast resolution
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Unlimited Seats
Premium
A deep dive into customer intent and experience across a full year. Recover lost shoppers and grow your email marketing list
+ Everything in Core
Expanded comment filters - device details, visit intent, point of abandonment, future intent
In-depth metrics & feedback across the entire shopping journey
Net Promoter Score (NPS) measurement & trends
Custom survey invitation look & design aligned with your branding
Save-the-sale abandonment alerts to recapture lost sales
Email list building with opted-in customer contacts
VitalSigns Data Dashboards/Reports
Basic
Core
Premium
Site Abandonment customer feedback survey based on site exit
Invitation Triggers: on exit, time on site, pages visited
Data Timeframe
5 Weeks
4 Months
13 Months
Custom Invitation
Shopping Cycle
Key Performance Indicators (KPIs) and Satisfaction Metrics
Score Summary
Net Promoter Score (NPS)
Demographics
Coming soon...
Coming soon...
Filter by device types
Desktop/Mobile
Detailed
Filter by Key Performance Indicators (KPIs)
Overall Satisfaction
Filter by 1st/Repeat Visitor
Filter by Visit Intent
Filter by Point of Abandonment
Filter by Future Intent
Quick-Response - real time comment alerts
Save-the-Sale - real time alerts
Email Marketing List Building/Opt-In
Custom Questions with Reporting
5 Questions
10 Questions
VitalSigns Comments Dashboards
Customer Comments with Sentiment
Filter by Tone
Filter by Topic
Filter by Device
Overall
Detailed
Filter by Key Performance Indicators (KPIs)
Overall Satisfaction
Filter by 1st/Repeat Visitor
Filter by Visit Intent
Filter by Point of Abandonment
Filter by Future Intent
Site Abandonment Add-Ons
Email Marketing List Building/Opt-In
Raw/respondent level data files
Advisory Services (Question Development, UX Reviews & In-Depth Analysis)
Custom QuickResponse filtering
Custom invitation
Custom questions
Custom survey solution (VIP, targeted customers, panel inquiry, etc.)
Available separately. Contact us for details
Contact us