Enhanced Features

Basic reporting is available at no charge for our online surveys. Upgrade to either our Core or Premium Subscription to access additional reporting dashboards and enhanced features within our reporting portal – VitalSigns. Work with an account manager to choose a plan that’s right for you, then log in 24/7 for easy access to your data and customer comments.

Online Buyer Plans

Basic

Collect and respond to verified
online buyer feedback while building
your seller ratings reputation
- at no cost

  • Aggregate feedback at point-of-purchase & post-delivery, tracking the purchase journey
  • Customer comments add color to your satisfaction scores
  • Seller Ratings & Rich Review Snippets syndicated to Google, Bing, Yahoo, and more
  • Unlimited invitations and completed surveys
  • Buy Online Pickup In-Store (BOPIS) metrics and customer comments

Core

Deep dive into your performance
over time, in comparison to your
competitors, and measure NPS
- plus everything in Basic

  • Key performance indicators & comments segmented by device used to purchase
  • Targeted custom questions based on business priorities
  • Benchmarked performance versus a standard category and Bizrate’s best-in-class retailers
  • Demographic profiles across your customer base
  • Real-time customer feedback alerts delivered via email
  • Extended Buy Online Pickup In-Store (BOPIS) data timeframe

Premium

A holistic view of your performance
plus customized benchmarking and
survey questions targeted to
meet your business needs
- plus everything in Core

  • Executive Summary Report with trending and correlation analysis to prioritize feedback
  • Net Promoter Score (NPS) measurement & trends
  • Customized benchmark to measure and compare performance vs. competitors
  • Ratings and distributions across all metrics
  • First-time vs. repeat customer details and comments
  • Advanced Buy Online Pickup In-Store (BOPIS) dashboards

Detailed Comparison

Site Abandonment Plans

Basic

Collect feedback and respond to
shoppers who visit your site, but
leave without making a purchase
- at no cost

  • Shopping cycle overview – visit intent, point of abandonment, future purchase intent
  • Invitations triggered by customer actions across your site
  • Customer comments with sentiment details
  • Unlimited invitations and completed surveys

Core

Take a closer look at your
performance with in-depth
feedback across the pre-purchase
shopping experience
- plus everything in Basic

  • Targeted custom questions based on business priorities and customer shopping stage
  • Key performance indicator metrics with trending and filtering
  • Comment filters – tone, topic, device type (desktop/mobile)
  • Customer demographic profiles – coming soon
  • Real-time feedback alerts delivered via email for fast resolution

Premium

A deep dive into customer intent
and experience across a full year.
Recover lost shoppers and grow
your email marketing list
- plus everything in Core

  • Expanded comment filters – device details, visit intent, point of abandonment, future intent
  • In-depth metrics & feedback across the entire shopping journey
  • Net Promoter Score (NPS) measurement & trends
  • Custom survey invitation look & design aligned with your branding
  • Save-the-sale abandonment alerts to recapture lost sales
  • Email list building with opted-in customer contacts

Detailed Comparison

Need something that’s not listed here? Contact us for a custom solution.

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