Always unlimited invitations and surveys!

Choose your plan

$0

Unlimited Seats

Basic

Collect and respond to verified online buyer feedback while building your seller ratings reputation
No Cost
Aggregate feedback at point-of-purchase & post-delivery, tracking the purchase journey
Customer comments add color to your satisfaction scores
Seller Ratings & Rich Review Snippets syndicated to Google, Bing, Yahoo, and more
Unlimited invitations and completed surveys
Buy Online Pickup In-Store (BOPIS) metrics and customer comments

Contact Us

Unlimited Seats

Core

Deep dive into your performance over time, in comparison to your competitors, and measure NPS
+ Everything in Basic
Key performance indicators & comments segmented by device used to purchase
Targeted custom questions based on business priorities
Benchmarked performance versus a standard category and Bizrate's best-in-class retailers
Demographic profiles across your customer base
Real-time customer feedback alerts delivered via email
Extended Buy Online Pickup In-Store (BOPIS) data timeframe

Contact Us

Unlimited Seats

Premium

A holistic view of your performance plus customized benchmarking and survey questions targeted to meet your business needs
+ Everything in Core
Executive Summary Report with trending and correlation analysis to prioritize feedback
Net Promoter Score (NPS) measurement & trends
Customized benchmark to measure and compare performance vs. competitors
Ratings and distributions across all metrics
First-time vs. repeat customer details and comments
Advanced Buy Online Pickup In-Store (BOPIS) dashboards

Online Buyer Survey
Basic
Core
Premium

On-site Customer Feedback Survey - post-purchase and post-delivery

Order Fulfillment key loyalty, delivery, product satisfaction, customer support & return metrics

Seller Ratings review syndication to Google, Yahoo, Bing, etc.

Rich Review Snippet syndication

VitalMail Daily Summary - emailed summary of scores and sample comments

Buy Online Pickup In-Store Measurement (BOPIS)

Added custom questions and reporting

5 Questions

10 Questions

QuickResponse - real-time comment forwarding

Data exporting

VitalSigns Data Dashboards/Reports
 
 
 

Data timeframe

5 Weeks

4 Months

13 Months

Aggregate trends and averages

Net Promoter Score (NPS)

Device type metrics

KPIs

Demographics profile

Buyer frequency distribution

Score distribution

Executive Summary Report help

VitalSigns Comments Dashboards
 
 
 

Customer Comments with Sentiment

Order Number appended to comments

Key Performance Indicators (KPIs) appended to comments

Overall Satisfaction

Filter by Tone, Topic, and Survey Type

Filter by Key Performance Indicator (KPI) Score

Overall Satisfaction

Filter by Device types

Filter by Granular device details (OS, browser, make)

Dynamic comment categorization graphs

Benchmarking
 
 
 

Bizrate Circle of Excellence™ benchmark help

Bizrate Standard Category help

Custom benchmark help

Account Management
 
 
 

Assigned Account Manager

Scheduled Check-in Calls

Custom reports and services

Raw/respondent level data files

Advisory Services (Question Development, UX Reviews & In-Depth Analysis)

Custom QuickResponse filtering

Additional Custom Benchmarks

Custom invitation

Custom questions

Custom survey solution (VIP, targeted customers, panel inquiry, etc.)

Available separately. Contact us for details

Contact us

$0

Unlimited Seats

Basic

Collect feedback and respond to shoppers who visit your site, but leave without making a purchase
No Cost
Shopping cycle overview - visit intent, point of abandonment, future purchase intent
Invitations triggered by customer actions across your site
Customer comments with sentiment details
Unlimited invitations and completed surveys

Contact Us

Unlimited Seats

Core

Take a closer look at your performance with in-depth feedback across the pre-purchase shopping experience
+ Everything in Basic
Targeted custom questions based on business priorities and customer shopping stage
Key performance indicator metrics with trending and filtering
Comment filters - tone, topic, device type (desktop/mobile)
Customer demographic profiles - coming soon
Real-time feedback alerts delivered via email for fast resolution

Contact Us

Unlimited Seats

Premium

A deep dive into customer intent and experience across a full year. Recover lost shoppers and grow your email marketing list
+ Everything in Core
Expanded comment filters - device details, visit intent, point of abandonment, future intent
In-depth metrics & feedback across the entire shopping journey
Net Promoter Score (NPS) measurement & trends
Custom survey invitation look & design aligned with your branding
Save-the-sale abandonment alerts to recapture lost sales
Email list building with opted-in customer contacts

VitalSigns Data Dashboards/Reports
Basic
Core
Premium

Site Abandonment customer feedback survey based on site exit

Invitation Triggers: on exit, time on site, pages visited

Data Timeframe

5 Weeks

4 Months

13 Months

Custom Invitation

Shopping Cycle

Key Performance Indicators (KPIs) and Satisfaction Metrics

Score Summary

Net Promoter Score (NPS)

Demographics

Coming soon...

Coming soon...

Filter by device types

Desktop/Mobile

Detailed

Filter by Key Performance Indicators (KPIs)

Overall Satisfaction

Filter by 1st/Repeat Visitor

Filter by Visit Intent

Filter by Point of Abandonment

Filter by Future Intent

Quick-Response - real time comment alerts

Save-the-Sale - real time alerts

Email Marketing List Building/Opt-In

Custom Questions with Reporting

5 Questions

10 Questions

VitalSigns Comments Dashboards
 
 
 

Customer Comments with Sentiment

Filter by Tone

Filter by Topic

Filter by Device

Overall

Detailed

Filter by Key Performance Indicators (KPIs)

Overall Satisfaction

Filter by 1st/Repeat Visitor

Filter by Visit Intent

Filter by Point of Abandonment

Filter by Future Intent

Site Abandonment Add-Ons

Email Marketing List Building/Opt-In

Raw/respondent level data files

Advisory Services (Question Development, UX Reviews & In-Depth Analysis)

Custom QuickResponse filtering

Custom invitation

Custom questions

Custom survey solution (VIP, targeted customers, panel inquiry, etc.)

Available separately. Contact us for details

Contact us