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Data Collection
Unlimited Invitations
Unlimited survey invitations included across all subscriptions.¹²
Unlimited Survey Responses
Unlimited survey responses included across all subscriptions.¹²
Review Boost (in development)
Jump start your review collection with direct outreach to recent buyers.²
Historical Data Access
View current and historical data to identify trends and areas for improvement.¹²
Survey Types
Pre-Purchase/Visitor Intercept
Engage shoppers on-site prior to purchase or as they exit your website.¹
Post-Purchase
Collect verified shopping experience feedback from customers on your order confirmation page.²
Post-Delivery
Collect verified feedback from customers after they receive their order, including BOPIS, in-store, and mailed delivery.²
Product Reviews
Collect verified feedback from customers after they receive their order, including BOPIS, in-store, and mailed delivery.²
In-Store Feedback
Collect feedback from in-store shoppers and buyers.¹²
Full Customization
Create a custom survey and integrate at any touchpoint in the customer journey. Ex: Customer Support, live chat, VIPs, and more.¹²
Survey Optimizations
Personalized Offers
Our personalized offer engine displays special offers and opportunities from Bizrate partners, while offsetting your cost; required to qualify for listed prices.¹²
Optimized Survey Invitation
Standard invitations are optimized for performance across all devices and survey types, yielding the best experiences and high response rates.¹²
Custom Survey Invitation
Customize the look and design of Bizrate's standard invitation to align with your brand guide and site design.¹²
Custom Survey Development
Work with our market research experts to develop a custom survey that's designed for your business needs.¹²
Branded Invitation URL
A branded link to include on receipts, via email, live chat, etc.²
QR Code Invitation
Create custom QR codes across survey types.²
Feedback Widget
Include a direct link to provide feedback by including an invitation via a persistent invitation bar or link displayed on your site.¹²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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4 months
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Add-on
Add-on
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Included
Included
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Get started
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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13 months
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Add-on
Add-on
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Included
Included
Add-on
Add-on
Add-on
Add-on
Add-on
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Growth

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Pro

Data Collection
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Unlimited Invitations
Unlimited survey invitations included across all subscriptions.¹²
Unlimited Survey Responses
Unlimited survey responses included across all subscriptions.¹²
Review Boost (in development)
Jump start your review collection with direct outreach to recent buyers.²
Historical Data Access
View current and historical data to identify trends and areas for improvement.¹²
4 months
7 months
13 months
Survey Types
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Pre-Purchase/Visitor Intercept
Engage shoppers on-site prior to purchase or as they exit your website.¹
Post-Purchase
Collect verified shopping experience feedback from customers on your order confirmation page.²
Post-Delivery
Collect verified feedback from customers after they receive their order, including BOPIS, in-store, and mailed delivery.²
Product Reviews
Collect verified feedback from customers after they receive their order, including BOPIS, in-store, and mailed delivery.²
In-Store Feedback
Collect feedback from in-store shoppers and buyers.¹²
Add-on
Add-on
Add-on
Full Customization
Create a custom survey and integrate at any touchpoint in the customer journey. Ex: Customer Support, live chat, VIPs, and more.¹²
Add-on
Add-on
Add-on
Survey Optimizations
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Personalized Offers
Our personalized offer engine displays special offers and opportunities from Bizrate partners, while offsetting your cost; required to qualify for listed prices.¹²
Included
Included
Included
Optimized Survey Invitation
Standard invitations are optimized for performance across all devices and survey types, yielding the best experiences and high response rates.¹²
Included
Included
Included
Custom Survey Invitation
Customize the look and design of Bizrate's standard invitation to align with your brand guide and site design.¹²
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-
Add-on
Custom Survey Development
Work with our market research experts to develop a custom survey that's designed for your business needs.¹²
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-
Add-on
Branded Invitation URL
A branded link to include on receipts, via email, live chat, etc.²
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-
Add-on
QR Code Invitation
Create custom QR codes across survey types.²
-
-
Add-on
Feedback Widget
Include a direct link to provide feedback by including an invitation via a persistent invitation bar or link displayed on your site.¹²
-
Add-on
Add-on
Get started

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Metrics & Analytics
Key Performance Indicators
Track Overall Satisfaction, Likelihood to Recommend, and Repurchase Intent across all customer touchpoints.¹²
Net Promoter Score (NPS)
Measure Net Promoter Score across customer interactions. Deep dive into performance with trending and benchmarking.¹²
Device Metrics
Understand key metrics by device used.¹²
Site Usability Metrics
Site navigation and design, product information, and checkout details.¹²
Customer Support Metrics
Ease of contact, availability, and issue resolution.²
Marketing Metrics
Selection and price at purchase combined with product met expectations and availability post-delivery.²
Fulfillment Experience Metrics
Shipping cost and options at purchase combined with on-time delivery, tracking, and returns metrics.²
In-Store Fulfillment Metrics
Post-delivery metrics across in-store, curbside, and BOPIS delivery. ²
Reason for Abandonment
Deep dive into reasons customers left without completing a purchase. ¹
Shopping Cycle
Understand visit intent, point of abandonment, and future intent from those who leave without completing a purchase.¹
Metric Distributions
Review distributed scores across a 1–10 scale for Buyer Survey Metrics.²
Purchase and Visit Frequency
Understand customer expectations and behavior based on their familiarity with you.¹²
Benchmarking
Compare your performance, expectations, and customer experiences versus the network, specific categories, or a custom group.²
Demographic Details
Learn the age, gender, income, parental status, and more about your customers to target and personalize marketing efforts.¹²
Custom Metrics & Questions
Enhance our standard surveys by adding custom questions to deep dive into additional areas of focus.¹²
Data Access
Portal Access – User Seats
Access aggregate data and comments in real-time, anytime, via Bizrate Insights’ reporting tool – VitalSigns.¹²
API Access
Tap into and import direct responses and data into your internal BI tools for expanded customer reporting and profiling.¹²
Data Exporting
Export aggregate data and customer comments from the VitalSigns Portal any time.¹²
Custom Export Scheduling
Schedule report exports to arrive on the days/times you prefer.¹²
Raw Data Files
Access raw, respondent-level data via SFTP in the format and frequency you prefer.¹²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Limited
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Network
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5
Limited
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Get started
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Expanded
Comprehensive
Custom
10
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Unlimited
Extended
Add-on
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Growth

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Advanced MOST POPULAR!

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Pro

Metrics & Analytics
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Key Performance Indicators
Track Overall Satisfaction, Likelihood to Recommend, and Repurchase Intent across all customer touchpoints.¹²
Net Promoter Score (NPS)
Measure Net Promoter Score across customer interactions. Deep dive into performance with trending and benchmarking.¹²
-
Overall
Expanded
Device Metrics
Understand key metrics by device used.¹²
-
Limited
Site Usability Metrics
Site navigation and design, product information, and checkout details.¹²
Customer Support Metrics
Ease of contact, availability, and issue resolution.²
Marketing Metrics
Selection and price at purchase combined with product met expectations and availability post-delivery.²
Fulfillment Experience Metrics
Shipping cost and options at purchase combined with on-time delivery, tracking, and returns metrics.²
In-Store Fulfillment Metrics
Post-delivery metrics across in-store, curbside, and BOPIS delivery. ²
Reason for Abandonment
Deep dive into reasons customers left without completing a purchase. ¹
-
Shopping Cycle
Understand visit intent, point of abandonment, and future intent from those who leave without completing a purchase.¹
Limited
By Device
Comprehensive
Metric Distributions
Review distributed scores across a 1–10 scale for Buyer Survey Metrics.²
-
-
Purchase and Visit Frequency
Understand customer expectations and behavior based on their familiarity with you.¹²
-
-
Benchmarking
Compare your performance, expectations, and customer experiences versus the network, specific categories, or a custom group.²
Network
Category
Custom
Demographic Details
Learn the age, gender, income, parental status, and more about your customers to target and personalize marketing efforts.¹²
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Custom Metrics & Questions
Enhance our standard surveys by adding custom questions to deep dive into additional areas of focus.¹²
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5
10
Data Access
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blank
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Portal Access – User Seats
Access aggregate data and comments in real-time, anytime, via Bizrate Insights’ reporting tool – VitalSigns.¹²
5
10
Unlimited
API Access
Tap into and import direct responses and data into your internal BI tools for expanded customer reporting and profiling.¹²
Limited
Limited
Extended
Data Exporting
Export aggregate data and customer comments from the VitalSigns Portal any time.¹²
Custom Export Scheduling
Schedule report exports to arrive on the days/times you prefer.¹²
-
Raw Data Files
Access raw, respondent-level data via SFTP in the format and frequency you prefer.¹²
-
Add-on
Add-on
Get started

Compare plans

Feedback & Sentiment
Customer Comments
Individual customer comments across all of your surveys and customer touchpoints. ¹²
Sentiment Analysis
Comment tone and topic included on all comments with options to filter responses for prioritization.¹²
Customer Details
Email address appended to survey records for opted-in respondents.¹²
Key Performance Indicators
Understand performance based on KPIs for each comment; filter comments based on KPI scores.¹²
Device Details
Understand performance and comments at the device level.¹²
Purchase/Visit Frequency
Understand customer expectations and behavior alongside comments based on their familiarity with you.¹²
Comment Sentiment Summary
Aggregate overview of customer feedback based on sentiment and scores.¹²
Real-Time Feedback Alerts
Receive customer comments, then reply directly to resolve buyer/delivery issues or save-the-sale by interacting with site abandoners. ¹²
Public Comment Replies
Reply publicly to buyer comments on BizrateSurveys.com to address issues and show future customers that you value their feedback. ²
Data Appending
Append captured data, including Order ID, Customer ID, Session Replay Links, Coupon Codes, and more, to survey results, joining responses and on-site actions together.¹²
Growth icon

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Standard
Get started
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Full Access
Full Details
Custom
Order ID
Connect with us

Compare plans

Growth icon

Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Feedback & Sentiment
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blank
blank
Customer Comments
Individual customer comments across all of your surveys and customer touchpoints. ¹²
Sentiment Analysis
Comment tone and topic included on all comments with options to filter responses for prioritization.¹²
-
Customer Details
Email address appended to survey records for opted-in respondents.¹²
Key Performance Indicators
Understand performance based on KPIs for each comment; filter comments based on KPI scores.¹²
-
Limited
Full Access
Device Details
Understand performance and comments at the device level.¹²
-
Device Type
Full Details
Purchase/Visit Frequency
Understand customer expectations and behavior alongside comments based on their familiarity with you.¹²
-
-
Comment Sentiment Summary
Aggregate overview of customer feedback based on sentiment and scores.¹²
-
Real-Time Feedback Alerts
Receive customer comments, then reply directly to resolve buyer/delivery issues or save-the-sale by interacting with site abandoners. ¹²
-
Standard
Custom
Public Comment Replies
Reply publicly to buyer comments on BizrateSurveys.com to address issues and show future customers that you value their feedback. ²
Data Appending
Append captured data, including Order ID, Customer ID, Session Replay Links, Coupon Codes, and more, to survey results, joining responses and on-site actions together.¹²
Standard
Enhanced
Order ID
Get started

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Account Insights
Custom Insights & Analysis
Custom insights presentation from our Client Insights experts using your data to prioritize key trends and areas for improvement; also known as Quarterly Insights Review (QIR).¹²
Account Review
One-on-one time with your Client Experience Manager to take a closer look at data, answer questions, and more.¹²
Automated Reporting
Daily VitalMail
A snapshot summary of your daily overall performance.¹²
Pulse Report
High-level performance summary that includes overall scores and correlations for key metrics.²
Executive Summary Report (ESR)
Monthly detailed performance summary that tracks month-over-month and year-over-year trends along with monthly trendlines across standard metrics, including correlations to prioritize key areas for improvement.²
Opted-In Email Marketing Report
Expand your marketing contacts by including respondents who have opted into your emails.¹
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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-
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Get started
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Quarterly
Quarterly
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On Request
Connect with us

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Growth

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Pro

Account Insights
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Custom Insights & Analysis
Custom insights presentation from our Client Insights experts using your data to prioritize key trends and areas for improvement; also known as Quarterly Insights Review (QIR).¹²
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Quarterly
Account Review
One-on-one time with your Client Experience Manager to take a closer look at data, answer questions, and more.¹²
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Quarterly
Quarterly
Automated Reporting
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blank
blank
Daily VitalMail
A snapshot summary of your daily overall performance.¹²
Pulse Report
High-level performance summary that includes overall scores and correlations for key metrics.²
-
On Request
Executive Summary Report (ESR)
Monthly detailed performance summary that tracks month-over-month and year-over-year trends along with monthly trendlines across standard metrics, including correlations to prioritize key areas for improvement.²
-
-
Opted-In Email Marketing Report
Expand your marketing contacts by including respondents who have opted into your emails.¹
-
-
Get started

Compare plans

Seller Ratings Syndication
Google Seller Ratings Syndication
Seller Ratings are automatically syndicated to Google for inclusion in SEM ratings.²
Google Rich Review Syndication
Rich Review Snippets are automatically syndicated to Google for inclusion in SEO rankings.²
Yahoo & Bing Syndication
Reviews are syndicated to Yahoo and Bing for inclusion in search results.²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Get started
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Seller Ratings Syndication
blank
blank
blank
Google Seller Ratings Syndication
Seller Ratings are automatically syndicated to Google for inclusion in SEM ratings.²
Google Rich Review Syndication
Rich Review Snippets are automatically syndicated to Google for inclusion in SEO rankings.²
Yahoo & Bing Syndication
Reviews are syndicated to Yahoo and Bing for inclusion in search results.²
Get started

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AI-Driven Comment Features
Comment Summary in VitalSigns
AI-powered comment summary for easy analysis and review OB PP.¹²
Comment Summary in VitalMail
Our AI-powered comment summaries delivered directly to your inbox.¹²
Comment Chatbot in VitalSigns
Dig into your comments via an AI-powered chatbot.¹²
Comment Summary in Pulse Report
AI-powered comment summary included in the Pulse Report¹²
AI-Driven Data Features
Data Summary in VitalSigns
Detailed data summaries and callouts powered by AI.¹²
Data Summary in VitalMail
AI-powered data summaries delivered directly to your inbox.¹²
Data Chatbot in VitalSigns
Engage with your data via an AI-powered chatbot. ¹²
Other AI Features
BizrateSurveys.com Public Profile
AI-summary on Bizrate Surveys B2C reviews site for improved SEO & AEO.²
Enhanced Visibility on AI & Search
Additional content on Bizrate Surveys for higher SEO/AEO raning.¹²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Summary
✓
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-
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Coming Soon
Coming Soon
-
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Coming Soon
In Development
Get started
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Detailed
✓
In Development
✓
blank
Coming Soon
Coming Soon
Coming Soon
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Coming Soon
In Development
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Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

AI-Driven Comment Features
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blank
blank
Comment Summary in VitalSigns
AI-powered comment summary for easy analysis and review OB PP.¹²
Summary
Detailed
Detailed
Comment Summary in VitalMail
Our AI-powered comment summaries delivered directly to your inbox.¹²
✓
✓
✓
Comment Chatbot in VitalSigns
Dig into your comments via an AI-powered chatbot.¹²
-
In Development
In Development
Comment Summary in Pulse Report
AI-powered comment summary included in the Pulse Report¹²
-
✓
✓
AI-Driven Data Features
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blank
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Data Summary in VitalSigns
Detailed data summaries and callouts powered by AI.¹²
Coming Soon
Coming Soon
Coming Soon
Data Summary in VitalMail
AI-powered data summaries delivered directly to your inbox.¹²
Coming Soon
Coming Soon
Coming Soon
Data Chatbot in VitalSigns
Engage with your data via an AI-powered chatbot. ¹²
-
Coming Soon
Coming Soon
Other AI Features
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blank
blank
BizrateSurveys.com Public Profile
AI-summary on Bizrate Surveys B2C reviews site for improved SEO & AEO.²
Coming Soon
Coming Soon
Coming Soon
Enhanced Visibility on AI & Search
Additional content on Bizrate Surveys for higher SEO/AEO raning.¹²
In Development
In Development
In Development
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Social Proof
Performance/Trust Badge
Include the Bizrate Insights Customer Certified Badge across your website to showcase your recent ratings and add trust.²
Circle of Excellence Badge
Top performing partners earn the Circle of Excellence Badge, which can be prominently displayed on your site and included in marketing materials.²
Customer Review Carousel
Showcase your performance by displaying verbatim customer reviews.²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Get started
Pro icon

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

blank
Connect with us

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Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Social Proof
blank
blank
blank
Performance/Trust Badge
Include the Bizrate Insights Customer Certified Badge across your website to showcase your recent ratings and add trust.²
Circle of Excellence Badge
Top performing partners earn the Circle of Excellence Badge, which can be prominently displayed on your site and included in marketing materials.²
Customer Review Carousel
Showcase your performance by displaying verbatim customer reviews.²
Get started

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Code Integrations
Shopify
Integrate directly with Shopify. Create an account and add our solutions at the same time.¹²
Adobe Commerce
Integrate directly with Adobe Commerce. Create an account and add our solutions at the same time.¹²
Google Tag Manager
Include the survey codes on-site in your Google Tag Manager just add your Account ID and data you want to pass in.¹²
WordPress (WooCommerce)
Integrate directly on your WordPress site. Create an account and add our solutions at the same time.¹²
Tealium
Include the survey codes on-site in your Tealium just add your Account ID and data you want to pass in. ¹²
On-Site Javascript
Integrate Bizrate's code directly on your website.¹²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Get started
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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Connect with us

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Growth

Advanced icon

Advanced MOST POPULAR!

Pro icon

Pro

Code Integrations
blank
blank
blank
Shopify
Integrate directly with Shopify. Create an account and add our solutions at the same time.¹²
Adobe Commerce
Integrate directly with Adobe Commerce. Create an account and add our solutions at the same time.¹²
Google Tag Manager
Include the survey codes on-site in your Google Tag Manager just add your Account ID and data you want to pass in.¹²
WordPress (WooCommerce)
Integrate directly on your WordPress site. Create an account and add our solutions at the same time.¹²
Tealium
Include the survey codes on-site in your Tealium just add your Account ID and data you want to pass in. ¹²
On-Site Javascript
Integrate Bizrate's code directly on your website.¹²
Get started

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Support
Onboarding & Setup
Our team will help you get up and running quickly.¹²
Live Training Sessions
Hosted training with a Client Experience Manager. ¹²
Assigned Account Manager
Build a relationship with a hands-on Account Manager who understands your business and needs.¹²
Account Support Discussions
Scheduled calls with your assigned Account Manager to answer questions, discuss objectives, and optimize survey performance. ¹²
Technical Support
Access our technical support team for assistance in answering questions and resolving issues.¹²
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Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

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Standard
1
-
-
Email
Get started
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Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support.

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White Glove
Ongoing
Monthly
Hands-On
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Pro

Support
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blank
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Onboarding & Setup
Our team will help you get up and running quickly.¹²
Standard
Assisted
White Glove
Live Training Sessions
Hosted training with a Client Experience Manager. ¹²
1
3
Ongoing
Assigned Account Manager
Build a relationship with a hands-on Account Manager who understands your business and needs.¹²
-
Account Support Discussions
Scheduled calls with your assigned Account Manager to answer questions, discuss objectives, and optimize survey performance. ¹²
-
Quarterly
Monthly
Technical Support
Access our technical support team for assistance in answering questions and resolving issues.¹²
Email
Hands-On
Hands-On
Get started

¹ Applies to Pre-Purchase Survey (PP)

² Applies to Post-Purchase/Post-Delivery

Enterprise

Enterprise

Our standard plans are designed to suit most clients, but if they don’t fully fit, we’ll work with you to create one that meets your needs. We can create a package from the ground up, or start from any of our solutions and build from there, adding features like:

Learn more

Expert analysis from our Client Insights Team to analyze multi-source data sets and provide deep insights into key areas.

Expanded customization options, including additional survey types, invitations, question integrations, and reporting.

Access to the Bizrate Insights’ proprietary panel to create custom surveys and understand industry trends, including direct competitors and brands.

. . .and anything else you need

How Pricing Works

Bizrate Insights is here to help you get the data you need to make informed business decisions—which is why we include unlimited invitations and replies in all of our subscriptions. Our unique model includes partnering with brands customers love by using machine learning to include personalized offers across our network. By integrating seamlessly into our feature packages, these offers allow us to deliver our listed solutions and plans, including insightful data and hands-on support, at the prices listed here - significantly reducing out-of-pocket costs.

/ get set up quickly

From Form to Feedback In a Couple of Clicks

Step 1: Reach Out

Complete a form, and our team will send your merchant ID (MID) within a few business hours.

Step 2: Install Easily

Place the Bizrate Insights code on your site using your MID via tag manager, ecommerce app, or direct integration.

Step 3: See Your Insights

Data collection begins, and results are available in real-time on the VitalSigns dashboard.

/ can't decide?

We’ll walk you through your options

Schedule a demo and let one of our experts help you pick the best plan for your business.

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/ faqs

Frequently asked questions

Find answers to some common questions about Bizrate Insights and our products

How long is the commitment?
What’s included in a subscription?
Are there hidden fees or overages?
Can I switch tiers later?