Enhanced Features
Basic reporting is available at no charge for our online surveys . Upgrade to either our Core or Premium Subscription to access additional reporting dashboards and enhanced features within our reporting portal – VitalSigns. Work with an account manager to choose a plan that’s right for you, then log in 24/7 for easy access to your data and customer comments.
Basic
5 weeks of data
Week over week
Earn seller ratings & access a recent view of current customer trends
- Aggregate customer feedback from point-of-sale & order fulfillment surveys
- Customer comments add color to your satisfaction scores
- Syndicated seller ratings & Reviews to Google, Bing, Yahoo & more
- Basic reporting is free
Core
4 months of data
Month over month
Benchmark the top retailers & view key-loyalty metrics by device type
- Key performance indicators & comments segmented by device
- Benchmarks against our Network’s top retailers & a standard Bizrate category
- Net loyalty percentile (promoters minus detractors)
- Customer demographic details
Premium
13 months of data
year over year
Custom questions to deep dive areas specific to your business
- Executive Summary Report with correlation analysis to prioritize feedback
- Access to our Expert Survey Question library to track buyer behavior
- Custom benchmark of competitive In-Network retailers
- Average scores by device types for all standard ratings
- Detailed buyer profiles and breakout of repeat vs. new customers
Compare Plans
| Bizrate Insights Subscription Packages | Basic | Core | Premium |
|---|---|---|---|
| Buyer Point-of-Sale Customer Feedback Survey | |||
| Point-of-sale key loyalty, marketing, usability & checkout metrics | |||
| Buyer Order Fulfillment Customer Feedback Survey | |||
| Order Fulfillment key loyalty, delivery, product satisfaction, customer support & return metrics | |||
| Customer Ratings & Reviews of Your Store Syndicated To: | Basic | Core | Premium |
| Google, Bing, Yahoo, Bizrate & Shopzilla | |||
| VitaMail Daily Recap | Basic | Core | Premium |
| Daily emailed summary of scores and sample comments | |||
| VitalSigns Interactive Online Portal | Basic | Core | Premium |
| VitalSigns Data Access | |||
| Data timeframe | 5 weeks | 4 months | 13 months |
| Data Trend | week over week | month over month | year over year |
| Buyer Point of Sale & Order Fulfillment Performance | |||
| Trends & averages for all standard ratings | |||
| Net Loyalty percentile (the promoters minus the detractors, determines your Net Loyalty percentile) | |||
| Ratings distribution across the 1-10 scale | |||
| Buyer Performance by Device Type (Desktop, Tablet, Mobile) | |||
| Averages for KPIs: overall satisfaction, repurchase intent, likelihood to recommend | |||
| Averages for all standard ratings | |||
| Buyer Comments & Reviews | |||
| All customer comments | |||
| Comments filtered by “tone” (positive & negative), “topic” (customer support, usability, etc.) & survey (point-of-sale, post-order fulfillment) | |||
| Comments filtered by device type (Mobile,Tablet,Desktop) | |||
| Order Number included with comments | |||
| Overall satisfaction score displayed with comment & filtering (Coming soon) | |||
| All KPI scores displayed with comments – Overall Satisfaction, Likelihood to Recommend, Repurchase Intent & filtering (Coming soon) | |||
| Detailed device information – device make, operating system, browser – included with comment & filtering | |||
| Comment categorization pie chart reveals common themes | |||
| Buyer Competitive Benchmarks | |||
| Bizrate Circle of Excellence™ benchmark (best of ecommerce) | |||
| Bizrate Standard Category (apparel, home & garden, etc.) | |||
| Custom benchmark (select group of retailers in our Network) | |||
| Additional Custom Benchmarks | Available separately. Contact Us for details. | ||
| Buyer Profile Information | |||
| Gender, age & household income demographics,martial status,education,ethnicity & age of children demographics | |||
| First time vs. repeat customers | |||
| Export Capabilities | |||
| Data file (CSV, Excel) ad hoc | |||
| Data file (CSV, Excel) ad hoc | |||
| In-Depth Reporting & Analytics | Basic | Core | Premium |
| Executive Highlights Report (Coming soon) | |||
| Executive Summary Report (correlation analysis to prioritize business strategy plus in-depth device ratings & feedback) | |||
| Additional Reports (Raw Data, Cross-Tabulation & Custom) | Available separately. Contact Us for details. | ||
| Advisory Services (Question Development, UX Reviews & In-Depth Analysis) | Available separately. Contact Us for details. | ||
| Customizations | Basic | Core | Premium |
| Survey Questions from Bizrate’s Expert Library & Reporting | 5 questions | 10 questions | |
| One Custom Point-of-Sale Invitation Design | |||
| Additional Customizations (Invitations, Questions, Variables & Triggers, etc.) | Available separately. Contact Us for details. | ||
| Quick Response | Basic | Core | Premium |
| Timely Customer Comment Forwarding Service | |||
| Order Number within Quick Response | |||
| Comment Filtering Capability (get only the comments you want) | Available separately. Contact Us for details. | ||
| Account Management | Basic | Core | Premium |
| Assigned Account Manager | |||
| Scheduled Check-in Calls | |||
| Invitations to special events and webinars | |||
For a custom solution, contact us.