Contact us to have a discussion. We’d love to set you up for success.

Whether you’re looking for access to more historical data or want to take a deep dive into your customer-rated metrics, our upgraded packages offer these kinds of benefits and more. Plus, when you upgrade, your dedicated Client Experience Manager will find insights to help you make informed decisions about your business. Our highest level of survey customization is also available exclusively to those merchants who choose one of our upgraded packages.

We are happy to offer a free 30-day trial so you can see the difference. We will assign you a dedicated Client Experience Manager who can jump on the phone with you. They can give you actionable insights from your Voice of Customer feedback. You can immediately put these insights to use before the trial ends — no risk to you.

We offer a more competitive price on your seller ratings stars in Google, Yahoo, and Bing than most other providers. On top of that, you’ll find that we actually offer a more advanced product with detailed reporting presented in an actionable format.

Yes. We offer an incentive on our survey invitations to drive higher conversion rates. This keeps your response rate high and helps mitigate polarized responses because it appeals to a broad customer base. Plus, customers like being offered an incentive for completing a survey. We strive to keep the incentive as a “thank you,” and customers can always opt out of the offering if they wish.

No, it doesn't. Bizrate Insights is a fully managed service, so we handle the hard stuff for you. The survey is fully templated, meaning you don't need to write your own survey questions. Plus, if you want to add custom questions specific to your business, our Client Experience Managers can help you craft them to get the most actionable results.

Our easy-to-use dashboards are designed with business users in mind, so you don't need a team of analysts to understand your results and make informed decisions.

VitalMail can send a daily digest to your inbox — placing the data directly at your fingertips.

There are 2 criteria that must be met:

1. We require a minimum of 10 fulfillment surveys in the last 90 days to activate the internal Bizrate Insights seller ratings page, which establishes the review feed to Google.
2. Once this feed is established, Google requires a minimum of 100 customer reviews with an overall satisfaction score and a comment to display a merchant’s seller rating and reviews.

Getting started is easy — you just need to register your site here and send along logos that meet our criteria. Once you’ve registered, we'll create your survey code, and from there, all you’ll need to do is copy and paste the code on to your order confirmation page or enable the Bizrate Insights tag in your tag manager.

You may need an engineer if you are passing in data, but the code can quickly be updated to include this feature.