/ faqs

Frequently asked questions

Find answers to some common questions about Bizrate Insights and our products

Popular Topics

About Bizrate Insights

Data Collection & Accuracy

Using Bizrate Insights Data

Partnerships & Upgrades

Packages & Trials

Implementation & Management

Reviews & Setup

Contact Support

24/7 help from our support staff

About Bizrate Insights

What is Bizrate Insights?

Bizrate Insights delivers consumer insights to help businesses make better-informed decisions. Providing voice-of-consumer (VoC) feedback tools, our mission is to enhance your customer experience by collecting:

Customer reviews
Site abandonment data
Market intelligence surveys

For over 20 years, renowned retailers have trusted Bizrate Surveys to collect and distribute verified reviews from online customers.

What industries does Bizrate Insights specialize in?

What makes Bizrate Insights different from other market research firms?

Three key strengths set us apart:

Businesses of all sizes can use our platform’s tools and features. With three subscription tiers, Bizrate Insights is scalable and customizable based on your team’s needs.
Our flexible solution doesn’t carry data limits. Regardless of your business size, you can collect and analyze all customer feedback.
No coding experience is required. You can simply add Bizrate Insights features to your site via tag manager and begin collecting valuable data immediately.

Data Collection & Accuracy

How does Bizrate Insights gather consumer data?

Bizrate Insights gathers consumer data by leveraging various survey and reporting tools depending on your goals.

Our online buying survey features include:

Real-time buyer feedback
Access to unlimited surveys
Seller rating syndication to improve ad spend
Easy implementation (no engineering team required)
Omnichannel feedback, including in-store and curbside pickups
NPS tracking at every customer touchpoint
Quick response to customer feedback
Custom survey questions to deliver to shoppers

Our reporting features include:

Analytics dashboard to view all feedback and KPIs in real time
Data access for a selected period
Automatic report deliveries via email
Data exports for offline viewing
Comprehensive benchmarking offering insights into competitor performance
NPS dashboard that lets you take a more insightful look into your Net Promoter Score
Access to more context via the corresponding order ID
Executive summary report for a big-picture overview of your organization’s performance

How does Bizrate Insights ensure the accuracy of its data?

Using Bizrate Insights Data

How can businesses use the data provided by Bizrate Insights?

What types of reports and analytics do Bizrate Insights provide?

Bizrate Insights delivers reports that highlight the KPIs that matter most, giving your business the clarity to make more informed decisions.

From analytics dashboards and NPS tracking to executive summary reports, your team will gain a clearer view of how customers perceive your brand and onsite experience — and, more importantly, how to act on those insights.

Retailers using our platform have achieved measurable results, including a 24% drop in cart abandonment and a 19% lift in monthly sales.

Partnerships & Upgrades

How can a company partner with Bizrate Insights?

Can I upgrade at any time?

What are the main benefits of your upgraded packages?

Whether you’re looking for access to more historical data or want to take a deep dive into your customer-rated metrics, our upgraded packages offer these kinds of benefits and more. Plus, when you upgrade, your dedicated Client Experience Manager will find insights to help you make informed decisions about your business. Our highest level of survey customization is also available exclusively to those merchants who choose one of our upgraded packages.

Packages & Trials

Is your standard package really free?

Yes. We offer an incentive on our survey invitations to drive higher conversion rates. This keeps your response rate high and helps mitigate polarized responses because it appeals to a broad customer base. Plus, customers like being offered an incentive for completing a survey. We strive to keep the incentive as a “thank you,” and customers can always opt out of the offering if they wish.

Are product trials available?

What if I already use another review provider?

We are happy to offer a free 30-day trial so you can see the difference. We will assign you a dedicated Client Experience Manager who can jump on the phone with you. They can give you actionable insights from your Voice of Customer feedback. You can immediately put these insights to use before the trial ends ? no risk to you.

We offer a more competitive price on your seller ratings stars in Google, Yahoo, and Bing than most other providers. On top of that, you’ll find that we actually offer a more advanced product with detailed reporting presented in an actionable format.

Implementation & Management

Do the products require software engineering skills to implement?

Does it require a lot of time to manage a full survey solution?

No, it doesn’t. Bizrate Insights is a fully managed service, so we handle the hard stuff for you. The survey is fully templated, meaning you don’t need to write your own survey questions. Plus, if you want to add custom questions specific to your business, our Client Experience Managers can help you craft them to get the most actionable results.

Our easy-to-use dashboards are designed with business users in mind, so you don’t need a team of analysts to understand your results and make informed decisions.

VitalMail can send a daily digest to your inbox — placing the data directly at your fingertips.

Reviews & Setup

When will my ratings and reviews appear on Google?

There are 2 criteria that must be met:

We require a minimum of 10 fulfillment surveys in the last 90 days to activate the internal Bizrate Insights seller ratings page, which establishes the review feed to Google.
Once this feed is established, Google requires a minimum of 100 customer reviews with an overall satisfaction score and a comment to display a merchant’s seller rating and reviews.

How long does it take to get started?

Getting started is easy — you just need to register your site here and send along logos that meet our criteria. Once you’ve registered, we’ll create your survey code, and from there, all you’ll need to do is copy and paste the code on to your order confirmation page or enable the Bizrate Insights tag in your tag manager.

You may need an engineer if you are passing in data, but the code can quickly be updated to include this feature.

/ have questions?

We want to hear from you

Have questions about Bizrate Insights and our VoC tools? No matter your role or the size of your business, we’d love to hear from you. Schedule a call with us to learn more about how Bizrate Insight can help achieve your goals.