/ who we help
Running an online store is tough. Customers drop off your site, conversion rates tank, and you’re left wondering wtf. Bizrate Insights gives you on-time customer feedback and high-impact insights that help you turn visitors into happy, loyal customers.
/ highlights for ecom managers
What they really, really want. Your customers are telling you what that is, but are you hearing them? With Bizrate Insights, you can collect, analyze, then act on real customer feedback with insights to improve site experience, reduce cart abandonment, and grow revenue.
Gain on-time insights with surveys at key touchpoints—from checkout to post-fulfillment. Deploy targeted surveys when customer impressions are freshest for high-quality, actionable feedback from verified buyers. With unlimited responses, you’ll have the data you need to optimize experiences and drive retention.
Uncover why customers leave empty-handed and pinpoint friction points in their journey. Make quick, data-driven improvements yourself—no waiting on engineering or for return shoppers to complete the sale required.
Stop analyzing your data in isolation. Compare your survey results against direct competitors and industry leaders to uncover strengths, identify gaps, and make smarter decisions. With clear performance benchmarks, you’ll know exactly where you stand (and how to get ahead) in the marketplace.
After a 2019 website redesign and targeted ad campaigns drove traffic to Lehmans.com, conversion rates dropped as shoppers abandoned their carts. To uncover the disconnect, Matt’s team partnered with Bizrate Insights and launched the Online Site Abandonment Solution—gathering real-time feedback from visitors and quickly identifying barriers in the purchase journey.
To boost conversions and revenue, the team launched a month-long free shipping promotion on orders over $99. In just two weeks, they saw a 12% jump in conversion rate and a 5% increase in average order value—proving free shipping not only attracted shoppers but encouraged them to spend more.
"We were using Google Analytics and multivariate A/B testing to see what we could improve, which are great ways to do it, but it’s a longer road to travel. The quickest way is to hear directly from the customer, and that’s what Bizrate Insights provided for us."
Matt Gerstenslager, Vice President of Digital Marketing, Lehman’s
Uncover performance gaps, inventory issues, and disruptions.
/ ecommerce testimonials
/ resources for ecom managers
TikTok has become more than a trend engine. It’s also now a functioning retail channel.
Used in isolation, NPS can be a vanity metric. But used intelligently, it can become one of your strongest tools for identifying, nurturing, and retaining your most loyal customers.
/ start free
Identify friction points, recover lost sales, and keep customers coming back. Bizrate Insights is a near-perfect solution for ecommerce managers.
