/ net promoter score
NPS is more than just a number with Bizrate Insights. It’s a multi-touch feedback system that gives you a real-time view of sentiment, benchmarks for context, and the clarity to take action with confidence.
/ nps highlights
It’s more than a number. Bizrate Insights’ approach to Net Promoter Score gives you continuous, contextual feedback—so you’re not guessing what’s working. You’re acting on it.
See loyalty through your customers’ eyes—from first click to post-purchase. Unlike tools that give you a single number, we capture NPS at multiple key touchpoints. Whether someone just placed an order or just received it, you’ll know exactly where loyalty is earned or lost.
Track trends, filter by segment, and uncover what’s really driving sentiment. Our dashboard shows your NPS over time, with alerts for sudden shifts and easy access to customer verbatim so you can act fast and smart.
It’s time you know where you stand and how to move forward. Compare your NPS to competitors and industry averages to set realistic goals. With unlimited survey responses and expert-backed recommendations, move from insight to action, faster.
Bodybuilding.com used customer comments to identify three key issues: navigation problems, lack of shipping options, and a need for stronger community.
Bizrate Insights allowed the Customer Experience team to measure their impact on CX by capturing sentiment and key performance data at multiple points throughout the journey. They benchmarked their results against top competitors as they strove towards excellence. With up to 13 months of reporting available, they continued to track what was (or wasn't) working over the long term.
“We’re able to improve processes, and experiences, without hesitation. We’re also able to see what we do well, leverage those strengths and continue to provide positive experiences.”
Dean Sakamoto, Customer Experience Manager at Bodybuilding.com
/ what you get
With Bizrate Insights, NPS isn’t a passive metric—it’s an active tool for driving decisions. Track feedback across the customer journey, benchmark performance, and take action on the insights that matter most, all in one place.
Most tools give you one NPS number. Bizrate Insights goes deeper. We capture NPS across multiple key moments in the customer journey so you can see where loyalty is won (or lost). This layered insight helps you focus efforts where they matter most.
There’s no extra tech to configure or surveys to build. NPS is included in every standard Bizrate Insights survey, so you start collecting feedback immediately. Better yet, all responses are unlimited—giving you a complete, uncapped view of customer sentiment.
Give your team instant access to scores and sentiment over time with our intuitive dashboard. Filter by timeframe, customer type, or touchpoint, and set up automated alerts to catch shifts in loyalty as they happen (before they become revenue problems).
Seeing your NPS in a vacuum only tells part of the story. Bizrate Insights adds context by showing how your score compares to others in your category. Understand whether your 70 is stellar or just average, and set goals that keep you competitive.
Then drill into the drivers of loyalty and detractor frustration. What’s driving customer love or leaving people disappointed? Analyze open-ended comments from promoters and detractors to spot trends. These qualitative insights give you the clarity to make smarter, more targeted improvements.
NPS isn’t just a vanity metric. It’s a powerful predictor of growth. Brands that outperform in NPS often outperform in revenue. Bizrate Insights turns raw scores into real strategy by showing you where to improve, how to close gaps, and how to foster loyalty that lasts.
/ testimonials
/ more features
NPS is just the beginning. Unlock the full potential of your customer insights with features that fuel smarter decisions, stronger relationships, and bigger wins for your business.
/ nps resources
TikTok has become more than a trend engine. It’s also now a functioning retail channel.
Used in isolation, NPS can be a vanity metric. But used intelligently, it can become one of your strongest tools for identifying, nurturing, and retaining your most loyal customers.
/ want to grow?
Start collecting smarter feedback today. With Bizrate Insights’ built-in NPS tools, you gain the clarity to act fast, improve experiences, and grow with confidence.
