/ expert insights analysis
Too much data, not enough direction? With Bizrate Insights, you get more than dashboards—you get interpretation. With analysis from our experts, you will understand what your customers are really saying and what to do about it—with insights that are tailored and direct.
/ expert insights analysis highlights
Bizrate Insights helps you go beyond the data dump. With intuitive tools, expert guidance, and actionable takeaways, we make sure you’re not just collecting feedback—you’re using it to drive real results.
Our VitalSigns dashboard makes it easy to identify trends, spikes, and problem areas—no spreadsheets required. Paired with advanced sentiment and theme detection, you’ll know what customers are really saying, and why it matters.
Understanding your score is one thing. Knowing how it compares to your competitors—or your own history—is another. We putsyour results in context and helps prioritize the next steps so your CX strategy stays focused.
With Bizrate Insights, you’re not alone. Our analysts help interpret feedback, uncover root causes, and recommend smart, actionable solutions. It’s like having an on-call CX strategist built into your team.
/ what you get
Understanding your customers shouldn’t be complicated. Bizrate Insights combines expert analysis with intuitive tools to help you uncover what matters, why it’s happening, and what to do next.
Turn customer feedback into clear, strategic insight. Collecting feedback is only the beginning. Bizrate Insights’ experts help transform raw survey data into digestible, decision-ready intelligence, so you’re never left wondering what the numbers actually mean.
Bizrate Insights’ VitalSigns portal helps you quickly spot trends and outliers with intuitive dashboards built for speed and clarity. Whether you're a data pro or not, it’s easy to surface the metrics that matter most—and use them to guide smarter decisions.
Ready to detect sentiment shifts and recurring themes in real time? We go deep into open-ended comments to surface trending topics, keywords, and sentiment shifts. It’s like having an AI-powered analyst that uncovers what your customers are really saying.
Compare your metrics with industry standards and your own past results. So instead of just knowing your score, you’ll know how good it really is and what you should aim for next.
It really helps to have guidance on what to fix and where it’ll matter most. It’s not just about knowing what’s wrong. We help you prioritize what to fix based on customer impact, so your improvements are focused, strategic, and tied to business outcomes.
Collaborate with CX analysts who understand your goals. Our team is here to help you interpret reports, uncover root causes, and brainstorm solutions. Think of it as having a seasoned customer experience strategist in your corner whenever you need one.
Enrich customer insights by appending custom data for a more complete profile.
/ testimonials
/ more features
Expert Insights Analysis is just the beginning. Unlock the full potential of your customer insights with features that fuel smarter decisions, stronger relationships, and bigger wins for your business.
/ get more from your data
With expert insights analysis from Bizrate Insights, you’ll get more than numbers—you’ll get clear direction, expert support, and data you can actually use.
