/ customer journey intelligence
Track satisfaction across all digital and physical touchpoints. With Bizrate Insights, you don’t just see part of the journey. You see the full picture and have the insights to improve it.
/ customer journey highlights
From checkout to curbside, every touchpoint matters. Bizrate Insights gives you the data to understand what’s going right and where customers are getting stuck.
Capture feedback everywhere—at checkout, post-delivery, and even from visitors who never made a purchase. This 360° view helps you understand what’s working, what’s not, and where opportunities are being lost.
Measure online and offline moments in one unified view. Bizrate Insights ties together all your customer experiences to uncover inconsistencies and strengthen brand trust.
Fix friction, amplify what works, and keep improving. By aligning feedback with each stage of the journey, you can pinpoint pain points and moments of delight. And with data always coming in, you can continuously adapt.
Orvis used Bizrate Insights’ Site Abandonment solution to engage customers as they left. This allowed them to gather actionable insights, which led to changes that reduced the number of abandoners and improved the online shopping experience.
In their own words: “We can’t say enough good things about the VitalSigns™ dashboard… It’s incredibly easy to navigate and to narrow down the specific information that’s needed if executives or developers have a question about the customers' voice."
“Getting that big picture of the customer’s voice was incredibly important as we move toward improvements and re-platforming of our website.”
Jason Pafford, VoC and Communications Supervisor at Orvis
/ what you get
Every interaction matters—from the first click to the final delivery. Bizrate Insights gives you the full picture. Understand what your customers love, what slows them down, and where to focus next to create smoother, more successful journeys.
Capture feedback during pre-purchase, at-purchase, post-purchase, and even when a shopper leaves without buying. That means you’re not guessing where the experience broke down—you’re seeing the full picture.
Survey your customers right after checkout to evaluate the online shopping experience and again after delivery to assess fulfillment and shipping. You’ll see exactly where expectations were met or missed with open-ended feedback.
Site abandonment surveys capture feedback from users who leave before buying. Whether it’s unexpected costs, confusing UX, or delivery concerns, these insights help you fix friction points and win back potential customers.
Whether your shoppers choose curbside pickup, in-store pickup, or delivery, we tie together feedback from every channel. With. Bizrate Insights, you’ll know if the offline experience lives up to the online promise and where to make it better.
Map feedback at and fulfillment to see if customers love your product selection but stumble during checkout, or are raving about delivery but frustrated by support. With journey-specific insights, you can prioritize improvements where they matter most.
Turn feedback into a continuous improvement loop with customer journey intelligence, not a one-and-done snapshot. Every fix you make gets reflected in the next round of feedback so you can build a brand known for responsiveness and reliability.
Uncover performance gaps, inventory issues, and disruptions.
/ customer success
/ more features
Customer Journey Intelligence is just the beginning. Unlock the full potential of your customer insights with features that fuel smarter decisions, stronger relationships, and bigger wins for your business.
/ customer journey resources
TikTok has become more than a trend engine. It’s also now a functioning retail channel.
Used in isolation, NPS can be a vanity metric. But used intelligently, it can become one of your strongest tools for identifying, nurturing, and retaining your most loyal customers.
/ start improving today
Customer journeys don’t end at checkout—and neither should your insights. With Bizrate Insights, pinpoint where customers drop off, what keeps them coming back, and create experiences that build long-term loyalty.
