/ competitor benchmarking
Benchmark your customer experience against real-time industry data. Bizrate Insights helps you set clearer KPIs, track your position, and learn from what top performers are doing right.
/ benchmarking highlights
When you know how your performance compares to the rest of the market, you make smarter decisions. Bizrate Insights’ competitor benchmarking puts real industry data at your fingertips—so you can track trends, identify gaps, and lead with confidence.
Bizrate Insights compares your CX metrics (like satisfaction and NPS) against category benchmarks and top performers. No guessing, no assumptions—just clear visibility into what’s working and where you can improve.
Use competitor insights to guide smarter goals. Whether you’re outperforming or falling behind, benchmarking helps you set meaningful KPIs. Identify strengths to promote, weaknesses to fix, and performance gaps worth closing.
Customer expectations evolve, and so do competitive standards. You need to be able to catch trends as they happen and adapt quickly. Our ongoing benchmarking reveals emerging trends so you can pivot quickly and stay ahead of the curve.
/ what you get
It’s not just about how you’re performing, it’s about how that performance stacks up in your industry. We help you compare your customer experience metrics to competitors and category leaders, so you can identify opportunities, gaps, and your next best move.
Your metrics are more meaningful when you know how they compare. Our benchmarking tools let you evaluate satisfaction, NPS, and more against industry peers so you know where you lead and where there’s room to improve.
Tap into powerful data without the cost of market research. With insights drawn from thousands of retailers, we provide up-to-date benchmarks across key metrics like delivery satisfaction and customer service. All within your dashboard. No extra research required.
It’s time to turn comparisons into competitive advantages. Benchmarking reveals exactly where you're excelling—and where competitors are doing better. Use that clarity to double down on your strengths and fix the friction points holding you back.
With real data, you can define more powerful KPIs. Gain access to industry averages and top performer metrics, so you can set targets that are realistic, meaningful, and motivating. No more guessing, just goals grounded in reality.
Customer experience isn’t static—and neither is benchmarking. Track how customer expectations evolve across your category with ongoing comparisons that show how metrics trend over time, so you can adapt to rising expectations and never fall behind.
Identify top performers and explore what they’re doing differently. Whether it’s faster shipping or stronger post-purchase support, Bizrate Insights helps you uncover winning tactics and put them to work in your business.
Understand how your brand stacks up—and how customer expectations are shaped by where else they shop.
/ customer success
/ more features
Competitor Benchmarking is just the beginning. Unlock the full potential of your customer insights with features that fuel smarter decisions, stronger relationships, and bigger wins for your business.
/ benchmarking resources
TikTok has become more than a trend engine. It’s also now a functioning retail channel.
Used in isolation, NPS can be a vanity metric. But used intelligently, it can become one of your strongest tools for identifying, nurturing, and retaining your most loyal customers.
/ see how you stack up
Benchmarking helps you understand what’s possible (and how to get there). With Bizrate Insights, you’ll have the insight to improve, the data to back it up, and the confidence to move fast.
/ faqs
Find answers to some common questions about Bizrate Insights and our products
