/ understand net promoter score
It’s one question, one number, and a whole lot of business insight. Find out how likely your customers are to recommend you and what that score really says about your loyalty, growth, and CX game.
/ nps highlights
Tracking your Net Promoter Score is great. Using it to actually drive smarter strategy? Even better. Here’s how Bizrate Insights helps you turn this powerful metric into real momentum.
NPS is one simple question that reveals how your customers really feel. Promoters love you. Detractors? Not so much. Your score shows how loyal your customers are—and how much room you’ve got to improve.
A high NPS means happy, loyal customers who come back and bring friends. A low one? It’s your early warning system. With Bizrate Insights, you don’t just track NPS—you use it to drive smarter decisions that move the needle.
Is your NPS good? It depends on who you're comparing it to. Bizrate Insights gives you the benchmarking data you need to see how you measure up and where to improve across the journey.
Customer-driven insights and action contributed to a 67% increase in site visitors on Funko.com since signing up with Bizrate Insights, and a 10-point increase in NPS in one year.
Holiday bundle sales increased from 1,000 bundles to 3,000 bundles after incorporating customer feedback.
“I would recommend Bizrate Insights as a straightforward and powerful tool for uncovering unknown issues, validating internal beliefs, and elevating the voice of your customers to affect change and improve business operations.”
Stephen Bury, Senior Director of Marketing at Funko
/ what you get
We’ll break it down and show you why it matters. You’ll know where you’re strong and where you’re weaker, and we'll give you the tools to turn that one score into smarter decisions, stronger loyalty, and serious growth.
NPS boils down to one powerful question: How likely are your customers to recommend you? Promoters (9–10) are your ride-or-dies. Passives (7–8) are content, but not shouting your name. Detractors (0–6)? They’ve got notes. Take the % of promoters minus the % of detractors, and that is your NPS.
A high NPS means more loyal customers, stronger word-of-mouth, and healthier growth. A low one? You could be losing customers without realizing it. NPS is simple to understand, trusted by top brands, and packed with decades of research. TL;DR: it’s your customer loyalty crystal ball.
An amazing NPS in one industry might be just meh in another. You have to benchmark (and do it robustly). We show you how your score stacks up where it really counts (checkout, fulfillment, and post-purchase). With the right context, you know where you’re winning and where to level up for max impact.
NPS isn’t about chasing numbers, it’s about listening better. Find out what your happiest customers love and what your not-so-happy ones are calling out. Then take action. Improve delivery times, fix your checkout flow, or tighten up support and your score will follow.
High NPS = loyal customers who stick around and bring friends. It’s a strong sign your experience is working—and a warning sign when it’s not. Think of it as a loyalty loop: great experience → rave reviews → referrals → repeat sales. All measurable. All actionable.
Track. Analyze. Improve. Repeat. Bizrate Insights automates your NPS collection, organizes feedback by segment, and surfaces the real “why” behind your score. No more spreadsheets or making guesses—just clear insights you can turn into growth.
/ testimonials
/ more benefits
Once you understand your score, it’s time to take action. Explore how Bizrate Insights helps you turn insights into better customer experiences that boost loyalty and drive more revenue.
/ resources for growth
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Updated 11/25: The following blog is adapted from Bizrate Insights’ past library of white papers and guides that we’ve...
/ ready to keep score?
You’ve got the number—now use it! Start turning feedback into action, insight into loyalty, and scores into something worth celebrating.
