/ turn insights into action
Customer feedback is ultra-powerful… especially when expert eyes are on it. Bizrate Insights combines your data with expert analysis to deliver tailored insights, reporting, and direction that help you act fast, solve smarter, and fuel growth that sticks.
/ highlights
Customer feedback shouldn’t just sit in a spreadsheet. These highlights show how we turn insights into real-world action that grows loyalty, fixes friction, and fuels smart strategy.
Bizrate Insights’ expert analysts cut through the noise—transforming feedback into clear, prioritized actions. Whether it’s an in-depth quarterly review (QIR) or a quick summary, Bizrate Insights delivers tailored and direct, expert-analyzed insights so you know exactly what to do next.
Real-time alerts mean you’re the first to know when something’s off. Whether it’s a support issue or a potential churn risk, we help you act fast and turn moments of friction into moments of loyalty.
With Bizrate Insights, you don’t just make changes—you measure results. See exactly how your improvements impact satisfaction, abandonment, and NPS, then build on every win to fuel continuous growth.
Orvis used Bizrate Insights’ Site Abandonment solution to engage customers as they left. This allowed them to gather actionable insights, which led to changes that reduced the number of abandoners and improved the online shopping experience.
In their own words: “We can’t say enough good things about the VitalSigns dashboard… It’s incredibly easy to navigate and to narrow down the specific information that’s needed if executives or developers have a question about the customers' voice."
Orvis is one of the nation’s leading retailers in outdoor goods. Specializing in fly fishing, hunting, and sporting gear, they also offer clothing lines, dog products, and luggage collections. The family-owned business runs an online store and operates in locations across the U.S.
“Getting that big picture of the customer’s voice was incredibly important as we move toward improvements and re-platforming of our website.”
Jason Pafford, VoC and Communications Supervisor at Orvis
/ what you get
Stop staring at dashboards and start making moves. Bizrate Insights turns raw feedback into real action you can take—and results you can actually see.
Data overload is real. We help you turn mountains of feedback into clear, actionable next steps. Instead of guessing what matters most, you’ll know exactly where to focus to make the biggest impact on customer satisfaction and sales.
Get notified the instant a critical comment comes in. Whether it’s a frustrated shopper or a potential PR issue, you can act fast to resolve concerns before they escalate and show customers that your brand is present and listening.
You don’t have to fix everything—just the right things. We help you identify which issues are hurting your scores or sales the most, so you can prioritize changes that drive measurable results. Think of it as a roadmap to smarter, more effective CX improvements.
With collaborative dashboards, teams across marketing, support, UX, and leadership stay in sync. Shared visibility means your organization can act faster, more cohesively, and with a common goal (improving the customer experience).
When you make a change, we show you what actually happened next. Did simplifying checkout reduce site abandonment? Did your new packaging wow customers? With clear before-and-after metrics, you can measure success, validate strategy, and build momentum across your team.
Great customer experience isn’t a one-time fix—it’s an ongoing mindset. Bizrate Insights makes acting on insights easy and rewarding, encouraging teams to ask, “What can we improve today?” Over time, small changes stack up into big wins and a business that’s always getting better.
Understand the impact of changes before and after you make them.
/ testimonials
/ more benefits
Bizrate Insights helps you connect the dots between data and results. Explore other benefits that turn feedback into loyalty, referrals, and revenue.
/ expert insights
Cheryl Zajac, VP, Client Insights at Bizrate Insights shares the types of context its team looks for to pull...
For the eighth year, Bizrate Insights has been recognized as a leading vendor to North America’s top 1,000 ecommerce...
Updated 11/25: The following blog is adapted from Bizrate Insights’ past library of white papers and guides that we’ve...
/ stop sitting on good data
From strategy shifts to subtle fixes, Bizrate Insights’ expert analysts help you act on real feedback to make every move count.
