We are excited to recognize 106 outstanding retailers in the 25th annual Bizrate Insights Circle of Excellence Awards!

Explore the complete list of 2024 winners here, including the 19 companies that earned the prestigious Platinum Award for achieving scores of 9.2 or higher across all eight satisfaction categories—our highest distinction!

Read on to learn more about what it takes to be a Circle of Excellence Award winner and meet the top-performing retailers that recently joined our network.

What Are the Circle of Excellence Awards?

As a leading provider of verified seller ratings and customer-generated reviews, Bizrate Insights collects over 25 million surveys each year. At the close of every calendar year, we analyze this wealth of customer feedback to identify and celebrate the retailers in our network that consistently achieve top satisfaction scores.

To earn a Circle of Excellence award, a retailer must maintain above-average ratings in the following eight key satisfaction categories:

Point-of-Sale Metrics

  • Overall Satisfaction
  • Product Selection
  • Checkout Process
  • Ease of Finding

Fulfillment Metrics

  • Repurchase Intent
  • Product Met Expectations
  • Customer Support and Satisfaction
  • On-Time Delivery

How Do Retailers Earn the Award?

These metrics reflect critical moments in the customer journey, and every score is derived from real, verified customer feedback. Our role is simply to analyze the data—retailers earn this recognition through their commitment to excellence.

Honoring Our New to Network Standouts

Retailers who join Bizrate Insights are making a meaningful investment in customer experience by committing to:

  • Listening to their customers
  • Acting on feedback
  • Continuously refining their processes

Each year, we also spotlight the high-performing brands that have recently joined our network. These retailers have already demonstrated a strong focus on customer satisfaction and a commitment to improving the shopping experience.

Who Made the 2024 New to Network Honorees List?

Below is the list of our newest high-performing retailers:

  • A1Supplements
  • Bassett Furniture
  • DermStreet
  • Dr.Jart+
  • I Love Ecigs
  • L’Amour Pearls
  • La Mer
  • Tack Outlet
  • Tom Ford Beauty
  • TooTimid.com

A huge congratulations to all of this year’s honorees!

Recognition and Resources for Award Recipients

To help honorees highlight their achievement, Bizrate Insights provides several valuable resources, including:

  • Recognition on our website and Bizratesurveys.com
  • A Circle of Excellence or New to Network customer badge for use on websites, digital platforms, and print materials. Badge files are included in the marketing kit provided to honorees.

Stay connected with the Bizrate Insights blog for the latest industry insights and expert guidance on maximizing your voice-of-customer data.

Join the Network

Interested in learning how Bizrate Insights’ customer journey intelligence solutions can benefit your business? Schedule a demo today.