Aggregate data and comments across all verticals are available in real-time with easy-to-use, intuitive reporting dashboards. Schedule reports or export ad hoc, based on needs.
Respondent Level Data
Want to take a deeper dive into your data, or import into your own reporting platform? Respondent level (raw) data is available in several formats to meet your database needs.
Real-Time Feedback Alerts
Receive real-time emails containing survey comments and scores for immediate follow up and remedial action. Emails can be routed to your CRM system or to specialized response teams based on customer segment or issue.
VitalMail is your daily Voice of Customer snapshot delivered directly to your inbox. Quickly view new comments and track them with key performance indicators.
Executive Summary Report
The Executive Summary report is a monthly, quarterly, fiscal-quarter, semi-annual, or annual snapshot of all scores, summarising all key metrics. It clearly indicates strengths and weaknesses in key areas that drive repurchase, and allows for month-over-month, quarter-over-quarter, and year-over-year analysis.