Bizrate Insights Blog

Updated 4/20/2026 For a PDF download version of this report: Download Now The Win-Win Potential of Ecommerce and Nonprofit...

Explore the "sisters, not twins" relationship of NPS vs CSAT and learn how to use these complementary metrics to bridge the gap between transactional satisfaction and long-term brand loyalty.

Our report dives into why 85% of visitors leave without adding items to a cart and provides actionable strategies to mitigate site abandonment through better navigation and consumer trust.

Discover how improving charge clarity and fixing promo code friction can transform your checkout experience from a point of abandonment into a driver of customer loyalty.

We are thrilled to honor 49 retailers with the 26th annual Bizrate Insights Circle of Excellence Awards. Take a...

Did your company win a CoE Award this year? Congratulations, and welcome to Bizrate Insight’s Circle of Excellence!

Our latest report breaks down the sharp decline in consumer sentiment and reveals how retailers can connect with cost-conscious shoppers through transparency and value.

Our 2026 ratings and reviews platform purchase guide provides a strategic framework for evaluating vendors, from syndication capabilities to advanced sentiment analysis.

Our 2025 report deconstructs the "fragile bubble" of shopper loyalty, revealing why nearly 9 in 10 consumers are switching to store brands and how stable pricing can save your brand allegiance.

Discover the latest online shopping habits and consumer triggers from mobile-first preferences to shipping incentives that successfully move shoppers from browsing to buying.

Retail media ad spend is hitting $24B in 2025. Explore new consumer data on how trust, first-party data, and retail media networks are driving 61% of shoppers to buy.

TikTok has become more than a trend engine. It’s also now a functioning retail channel.