Flexible solutions tailored to your role.

Developing an optimal customer experience is a team approach. Our suite of products and services are designed to be used by people across all areas of your business.

E-commerce

Gain cross channel insights to easily identify trends and roadblocks. Use real customer insights to inform your next move.

What To Expect:

  • Decrease customer churn
  • Reduce site & cart abandonment
  • Optimize the customer journey

Marketing

Understand your customers like never before with an in-depth view of customer sentiment along their journey.

What To Expect:

  • Build customer loyalty
  • Optimize your marketing strategy
  • Increase wallet share

Customer Experience

Bizrate Insights gives you the tools to understand and optimize each customer touchpoint. Uncover hidden roadblocks along the path to purchase.

What To Expect:

  • Create a seamless omnichannel experience
  • Benchmark against your competitors
  • Improve customer retention

Customer Support

Real-time feedback puts you in the drivers seat by allowing you to respond to customers when they’re most likely to make a purchase. Use insights to anticipate issues for a proactive approach to customer support.

What To Expect:

  • Increase customer satisfaction
  • Build customer engagement
  • Retain customer loyalty

Analyst

Translate numbers into actionable insights. Overlay your behavioral dashboards with a 360 degree view of your attitudinal data directly from your customers across multiple touch-points. Focus your recommendations on customer lead enhancements.

What To Expect:

  • Build recommendations that make the greatest impact
  • Design customer lead enhancements to increase ROI
  • Increase conversion rates