Bizrate Insights Buyer Survey Plans & Pricing

Review the chart below to compare the reporting and analysis included in each subscription package.
Don’t see exactly what you want? Contact us so we can develop a custom solution for your store.

Bizrate Insights Subscription Packages Basic Core Premium
Buyer Point-of-Sale Customer Feedback Survey
Point-of-sale key loyalty, marketing, usability & checkout metrics
Buyer Order Fulfillment Customer Feedback Survey
Order Fulfillment key loyalty, delivery, product satisfaction, customer support & return metrics
 
Customer Ratings & Reviews of Your Store Syndicated To:
Google, Bing, Yahoo, Bizrate & Shopzilla
 
VitaMail Daily Recap
Daily emailed summary of scores and sample comments
 
VitalSigns Interactive Online Portal
VitalSigns Data Access
Data timeframe 5 weeks 4 months 13 months
Data trend week over week month over month year over year
Buyer Point of Sale & Order Fulfillment Performance
Trends & averages for all standard ratings
Net Loyalty percentile (the promoters minus the detractors, determines your Net Loyalty percentile)  
Ratings distribution across the 1-10 scale    
Buyer Performance by Device Type (Desktop, Tablet, Mobile)
Averages for KPIs: overall satisfaction, repurchase intent, likelihood to recommend  
Averages for all standard ratings    
Buyer Comments & Reviews
All customer comments
Comments filtered by “tone” (positive & negative), “topic” (customer support, usability, etc.) & survey (point-of-sale, post-order fulfillment)  
Comments filtered by device type (Mobile,Tablet,Desktop)  
Order Number included with comments  
Overall satisfaction score displayed with comment & filtering (Coming soon)  
All KPI scores displayed with comments – Overall Satisfaction, Likelihood to Recommend, Repurchase Intent & filtering (Coming soon)    
Detailed device information – device make, operating system, browser – included with comment & filtering    
Comment categorization pie chart reveals common themes    
Buyer Competitive Benchmarks
Bizrate Circle of Excellence™ benchmark (best of ecommerce)  
Bizrate Standard Category (apparel, home & garden, etc.)  
Custom benchmark (select group of retailers in our Network)    
Additional Custom Benchmarks Available separately. Contact Us for details.
Buyer Profile Information
Gender, age & household income demographics,martial status,education,ethnicity & age of children demographics  
First time vs. repeat customers
Export Capabilities
Data file (CSV, Excel) ad hoc  
Data File (CSV, Excel) scheduled  
 
In-Depth Reporting & Analytics
Executive Highlights Report (Coming soon)    
Executive Summary Report (correlation analysis to prioritize business strategy plus in-depth device ratings & feedback)    
Additional Reports (Raw Data, Cross-Tabulation & Custom) Available separately. Contact Us for details.
Advisory Services (Question Development, UX Reviews & In-Depth Analysis) Available separately. Contact Us for details.
 
Customizations
Survey Questions from Bizrate’s Expert Library & Reporting   5 questions 10 questions
One Custom Point-of-Sale Invitation Design    
Additional Customizations (Invitations, Questions, Variables &
Triggers, etc.)
Available separately. Contact Us for details.
 
Quick Response
Timely Customer Comment Forwarding Service  
Order Number within Quick Response  
Comment Filtering Capability (get only the comments you want) Available separately. Contact Us for details.
 
Account Management
Assigned Account Manager  
Scheduled Check-in Calls  
Invitations to special events and webinars  

Find out which package is right for you

Find out which package is right for you

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