Get context for your ratings and reviews

Figure our your strengths & weaknesses relative to your competition.

Get to know your competition

Why would a customer choose your site vs. your competition? What do they like about your competitors? How do there customers differ from yours?

Gain a competitive advantage by benchmarking:

  • Questions & ratings in all categories
  • Experience by device type
  • Customer Demographics
  • First time vs. repeat customers

kpi

benchmarking

We’re benchmarking the companies you care about

We work with over 6,000 retailers across every retail category.Our questions are standardized across our network allowing you to make apple to apples comparisons.

Compare your site’s ratings versus:

  • A competitive set you define
  • A standard category of retailers
  • The top-rated retailers on our network

Prioritize your next steps

You know how you stack up, but where do you start?
Let’s say customers don’t like the design of your site. Would that keep them from shopping at your store again?
Maybe yes, maybe no?

Correlations to your benchmark tell you what’s most important to your customers.
You’ll learn what needs your attention and how to increase loyalty.

correlations

Get the benchmarks and features you need

You’ll always have access to basic benchmark reporting for free. But you’ll need a subscription for some of our cooler tricks.

Learn about subscriptions

Basic

5 weeks of data

week over week

Earn seller ratings & access a recent view of current customer trends

Aggregate customer feedback from point-of-sale & order fulfillment surveys

Customer comments add color to your satisfaction scores

Syndicated seller ratings & Reviews to Google, Bing, Yahoo & more

Basic reporting is free

Core

4 months of data

month over month

Benchmark the top retailers & view key-loyalty metrics by device type

Key performance indicators & comments segmented by device

Benchmarks against our Network’s top retailers & a standard Bizrate category

Net loyalty percentile (promoters minus detractors)

Customer demographic details

Premium

13 months of data

year over year

Custom questions to deep dive areas specific to your business

Executive Summary Report with correlation analysis to prioritize feedback

Access to our Expert Question library to track buyer behavior

Custom benchmark of competitive In-Network retailers

Average scores by device types for all standard ratings

Detailed buyer profiles and breakout of repeat vs. new customers

Be a Smarter Marketer

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