Client Support

Our team is our difference – a managed service helps you maximize our solutions.

Bizrate Insights’ dedicated Client Support Team has 20+ years of voice of customer experience. Each client is assigned an Account Manager to maximize your customer data. Your Account Manager is available to help create custom questions and fast track relevant, actionable insights that impact your business.

Seller Ratings

Seller ratings are a surefire way to build trust. Our customer surveys are one of the fastest ways to build your ratings profile across Google, Bing, Yahoo and more.

Review Snippets

Google’s Review Snippets improve page ranking and help shoppers quickly find the information they are looking for in organic search results. Bizrate Insights syndicates your reviews and ratings to Google with an easy-to-use code. These snippets appear under search results as star ratings and review comments.

 

Product Ratings

Collect consumer-generated product ratings and reviews to publish on your website. Product reviews assist shoppers with their purchase decisions and drive more qualified shoppers to your product pages improving consideration and increasing sales conversions. Our solutions offer multiple avenues to collect product reviews with the highest possible response rates. These reviews are also syndicated to Google.

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Benchmarking

With over 20 years of data collection, Bizrate Insights works with retailers across all verticals, giving us unparalleled access to create category-level and industry-level benchmarks. Define your own benchmark comprised of your selection of participating retailers. Compare your performance against direct competitors, share of wallet, best of breed, and more.  Data is always provided in the aggregate to protect retailer privacy.

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Real-Time Reporting

Review your data, comments, scores and feedback across all channels in real-time via the Bizrate Insights portal – VitalSigns. Export data ad hoc or schedule recurring report delivery. The data and comments available via VitalSigns provide a complete picture of your customer experience.

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Omnichannel Solutions for your Specific Needs

Our omnichannel solutions are a time-tested, fully managed service enabling you to harness customer feedback and drive loyalty.

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