eGuides / White Papers

The Forrester 2021 Holiday Planning Guide

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Building Loyalty Through Your Customer Experience Strategy

eGuides / White Papers

Infographic: What Modern Consumers Expect From Customer Support

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Sustainability Tips for Retailers on Earth Day 2021

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5 Key Takeaways for Customer Loyalty Programs

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4 warning signs of declining customer satisfaction

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Digital technology is sweeping the grocery store aisles (part 2 of 2)

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Digital technology is sweeping the grocery aisles (part 1 of 2)

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What’s the ROI on your loyalty program?

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Consumer sentiment is divided on loyalty apps

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Loyalty club members told us they dislike these 4 things

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Why customers look for value first in a loyalty program