Baby Brezza, a manufacturer of baby care products, had ambitious online sales goals to grow market share and stay competitive within the booming baby care vertical. When they realized improving their Google star rating of 2.5 out of 5 was critical to converting website visitors, they looked for a Voice of Customer solution that could help transform their online reputation.
They partnered with Bizrate Insights and used our Online Buyer Survey to quickly collect valuable, actionable feedback that was syndicated directly to Google Seller Ratings.
Just six months into the partnership, their rating has improved by 84% to 4.5 out of 5 – and the feedback they collect with Bizrate Insights has made an impact across the entire organization. Download the case study to find out how:
- Customer Service uses real-time feedback alerts to quickly address issues
- Marketing uses positive feedback to drive social and paid search campaigns
- Product Development incorporates customer feedback into product updates and enhancements
Learn how Baby Brezza has revolutionized baby care by listening to the voice of their customers. Get the case study by clicking here.