Back to school 2019: Online vs. physical sales (part 4 of 5)

by Bizrate Insights • ,

When asked how they shopped during back-to-school season, most people preferred a combination of channels.

Back to School shopping: Online vs. In-store

Do back to school shoppers prefer online or in-store shopping?
Do you prefer to shop online or in-store? Bizrate Insights Flash Survey, August 2019. 1014 respondents.

Only about a quarter of consumers (26%) shopped for everything online, with 17% opting for a physical store. However, the most popular choice was to do a bit of both (44%).

When asked why, convenience was the biggest motivating factor for online channels (43%), while people liked brick-and-mortar for the ability to see and try products before they bought them (69%)*.

The internet might be disrupting and changing the industry, but brick-and-mortar stores still play a crucial role.

*Why do you prefer to shop online?/Why do you prefer to shop in a physical store? Bizrate Insights Flash Survey, August 2019. 694/607 respondents respectively.

Click here to read Part 1, Part 2, and Part 3 of our 2019 back to school series.

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