Bizrate Insights Names 208 Online Retailers to its 2016 Bizrate Circle of Excellence Award

by Bizrate Insights • ,

Recognizing Superior Customer Experiences and Satisfaction

(LOS ANGELES September 26, 2016)—Bizrate Insights, a Time Inc. company and one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced the winners of its 17th annual Bizrate Circle of Excellence Award®. The Award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.

The 2016 Bizrate Circle of Excellence Award® was earned by only 208 retailers, representing the top 5.8% of retailers in Bizrate’s North American Network. Of the factors considered to determine winners, satisfaction scores for the Award year must be significantly higher than the program average for all seven key satisfaction indicators.

The satisfaction indicators considered for the Bizrate Circle of Excellence Award® are:

    Point of Sale metrics

  • Overall Satisfaction
  • Product Selection
  • Ease of Finding
    Post Order Fulfillment metrics

  • Repurchase Intent
  • Product Met Expectations
  • Customer Support
  • On-Time Delivery

Among the Award winners, 97 received the highest distinction, the Platinum Award, which is conferred to retailers that not only achieved winner’s status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators.

“We are proud to honor online retailers whose consistent commitment to the customer shows in the feedback they receive from customers,” said Scott Macon, President of Bizrate Insights. “Companies who commit to satisfaction indicators like the ones used to guide the Bizrate Circle of Excellence Award® increase traffic, and ultimately sales, as they build a more loyal customer base. We love working with these companies and are thrilled to recognize them.”

“In 2016, American Musical Supply has been celebrating our 30th anniversary in business—a business that has always been predicated on great customer service. We are honored once again to be recognized for this by Bizrate and will continue to strive to serve the needs of our customers,” said Douglas E. Nestler, Vice President of Sales & Marketing at American Musical Supply. “We are proud to have achieved this Circle of Excellence Award and will continue to gain value and insight from the reporting metrics and customer comments that we receive from Bizrate each week.”

“The Bizrate Platinum Circle of Excellence Award is something that we strive for with each interaction we have with customers, vendors, and staff… The fact that LovelySkin.com is designated as a Platinum Circle of Excellence Award winner spurs our staff to do better with each call, email, and shipment,” commented LovelySkin President, Joel Schlessinger, MD, FAAD, FAACS. “Additionally, staff are attracted (and retained), brands are brought on board and cultivated, and enthusiasm is stoked with each monthly report… We learn so much from these snapshots and have made wide scale changes on our website based on data we have acquired via the Bizrate tools.”

The 2016 Bizrate Circle of Excellence Award winners:

  • 1A Auto *
  • 4Inkjets
  • A Cherry On Top
  • ACLens.com
  • Albee Baby
  • Alen Corp *
  • All Star Health *
  • American Musical Supply *
  • AppliancePartsPros.com *
  • Austin Kayak *
  • B&H Photo-Video *
  • B.B. Crafts Inc
  • Badge-A-Minit
  • Baseball Savings
  • Bath & Body Works *
  • Batteries Plus Bulbs
  • BatteryMart.com *
  • BeallsFlorida.com
  • Beanilla. *
  • Beauty Care Choices *
  • Bed Bug Supply *
  • BlindSaver.com
  • Blue Nile
  • BnB Tobacco
  • Bobbi Brown
  • Bob’s Cycle Supply *
  • Bodybuilding.com*
  • Brahmin *
  • Brighton.com *
  • Brilliant Earth *
  • BTO Sports
  • Build.com
  • CajunGrocer.com *
  • CandyFavorites.com
  • Carousel Designs *
  • CD Universe *
  • ChristianBook.com *
  • ChristianCinema.com *
  • Chubby Mealworms *
  • CJ Pony Parts
  • College Flags and Banners Co.
  • CompactAppliance.com
  • Competitive Cyclist
  • CookiesKids.Com
  • CountryNMoregifts.com *
  • Crazy 8
  • CRC Makeup
  • Crucial.com *
  • Crutchfield *
  • Cyberweld.com *
  • DaddiesBoardShop.com
  • Dave and Adam’s Card World *
  • DermStore.com
  • Design Toscano
  • Dharma Trading Co. *
  • Dickies.com
  • Diesel Power Products
  • Discount Contact Lenses *
  • DiscountFilters.com *
  • DiscountFurnaceFilter.com *
  • DKOldies *
  • Do It Yourself Pest Control *
  • Dog.Com
  • DoMyOwnPestControl.com *
  • Double Inks *
  • Drs. Foster and Smith *
  • Duluth Trading Co.
  • Dungarees.net *
  • Eastbay
  • EasyApplianceParts.com *
  • etrailer.com *
  • Executive Gift Shoppe
  • EZVacuum.com
  • Fairhaven Health *
  • Fairytale Brownies *
  • Family Video
  • FragranceNet.com
  • FragranceX.com *
  • FurHatWorld
  • GEDDES School Supplies
  • Gemvara *
  • Genuine Appliance Parts
  • GiftTree.com
  • Glen’s Army Navy
  • GoalieMonkey.com
  • grasshoppers.com
  • Guitar Strings and Beyond *
  • Hanks Clothing *
  • Harvestessentials.com *
  • Heart Rate Monitors USA
  • Holabird Sports
  • HomeRunMonkey
  • Horse.Com
  • iAllergy *
  • idjnow.com *
  • Ink Technologies *
  • inkcartridges.com
  • Inline Warehouse
  • Jake Wilson *
  • James Allen
  • JB Tool Sales
  • Jelly Belly
  • Jenson USA
  • JimmyJazz.com
  • Josh’s Frogs
  • Journeys
  • Keds.com
  • Ken’s Sewing Center *
  • Knitting Warehouse
  • Krill Oil
  • L.L. Bean
  • LAMPS PLUS
  • Langston’s
  • Late Model Restoration *
  • LD Products *
  • Leisure Pro *
  • LovelySkin.com *
  • LuckyVitamin.com
  • Luggage Pros
  • LuggageFactory.com
  • Lukie Games *
  • MAC Cosmetics.com
  • Mack’s Prairie Wings *
  • MarBeck.com
  • MardiGrasOutlet.com
  • MarineDepot.com
  • Mason Easy-Pay
  • Masseys
  • Merrell.com
  • Microbattery.com *
  • MidwayUSA
  • Ministry Ideaz
  • Moosejaw
  • MOshoes.com
  • Motorcycle Superstore
  • Musician’s Friend *
  • New Directions Aromatics
  • OnlineLabels.com *
  • Onlineshoes.com
  • Only Natural Pet
  • OrnamentShop *
  • Parts Dr *
  • PartSelect
  • Perfect Memorials *
  • Perfume.com *
  • Personal Creations
  • Pet360.com
  • Pet Guys *
  • PetMountain.com
  • PetSmart
  • Pharmapacks.com
  • Pink Princess *
  • Professional Supplement Center *
  • ProSound And Stage Lighting *
  • Prosource.net *
  • ProTrainings *
  • PureFormulas *
  • Pyramyd Air, Ltd. *
  • QVC *
  • RacingUSA.com *
  • RealTruck *
  • Replacements, Ltd. *
  • Rocky Mountain ATV/MC *
  • Rpp Hobby *
  • Running Warehouse *
  • Sam Ash
  • San Francisco Salt Company *
  • Schneider Saddlery
  • SD Truck Springs
  • ShopBubba.com
  • shopPBS
  • SKD TACTICAL
  • SmartPak Equine *
  • smashbox
  • Sonic Electronix
  • Sport Kilt
  • Sports Flags and Pennants Co.
  • StateLineTack.com
  • Steven Singer Jewelers *
  • Strong Supplement Shop *
  • Suspension Connection
  • Sweetwater *
  • Tactics Boardshop *
  • Tennis Warehouse
  • The Eastwood Company
  • The Honest Company
  • The North Face
  • The Perfume Spot *
  • TheFireStore.com
  • TheHitchStore
  • TheraBreath
  • Timberland.com
  • TireBuyer.com *
  • tires-easy.com *
  • Truckspring.com
  • Under Armour
  • US Cargo Control *
  • USPatriotTactical.coml *
  • VaporDNA
  • VitaminShoppe.com
  • Vulcan Tire Sales *
  • Welding Supplies from IOC
  • Wicked Whoopies *
  • Woodwind and Brasswind
  • www.ineedahubcap.com *
  • www.paperandmore.com *
  • Yankee Candle Company *
  • YarnSupply.com *

*Platinum Award winners.

Customer feedback for the 2016 Award was collected August 1, 2015 – July 31, 2016 from a pool of North American retailers numbering over 3,500

About Bizrate® Insights
With over 25 million surveys collected annually from over 4,500 retailers worldwide, Bizrate Insights is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights’ core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. These core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.

About Time Inc.
Time Inc. (NYSE: TIME) is one of the world’s leading media companies, with a monthly global print audience of over 120 million and worldwide digital properties that attract more than 150 million visitors each month, including over 60 websites. Our influential brands include People, Sports Illustrated, InStyle, Time, Real Simple and Southern Living, as well as more than 50 diverse titles in the United Kingdom.

CONTACT
Kristen R. Kish, 203.391.0504, kkish@synapsemail.com

Share This