Bizrate Insights’ Buyer Survey Solution generates actionable Insights to improve your website’s performance by understanding your customer’s experience.
Once a survey is live on your website, data collection begins and results are available in real-time by accessing Bizrate Insights’ online portal, VitalSigns | VitalSigns.Bizrate.com.
There are two simple ways to integrate the Buyer Survey Solution:
- Add Bizrate’s Buyer Survey code into the HTML body of your website’s order confirmation page.
- Add Bizrate’s Buyer Survey code using a tag manager:
- Google Tag Manager
Buyer Survey Code – Basic Setup
BASIC CODE IMPLEMENTATION BUYER SURVEY SOLUTION
Copy-and-paste the code below into your website’s Order Confirmation/Thank You page.
The order ID passed to Bizrate is displayed on the survey invitation. This enhancement increases survey response rate by up to 30%. There is a 17-character max length for the order ID to correctly display on the survey invitation.
Control to Customize
We are constantly testing the latest tech to fully optimize the experience and shape the usability of our default invitation for all screen sizes. This ensures your customer’s experience with Bizrate Insights’ solution is optimized across all desktop, tablet, and mobile screens. There are several ways to customize the Buyer Survey invitations without ever changing the code on your website. We make this simple by granting you access to a tool within VitalSigns to control the survey invitation experience for desktop, tablet, and mobile screens. While this interface is under development, please contact us, or your account manager, to update on your behalf.
Buyer customizations include:
- Position of the invitation on your webpage – defaults centered in the browser window
- Invitation look & design – default displays 500 x 455 pop-up window
Buyer Survey Code Advanced Setup
By configuring and including optional code snippets, you generate further actionable Insights to improve your website’s performance by understanding your customer’s experience. You are encouraged to include all optional passed-in data. Additional reporting options, which may incur a fee, include:
- Products purchased to analyze and aggregate customer purchasing behavior
- Referring URL tracking to identify all online properties sending your website traffic
- Quick Response to Buyers who wish to be contacted regarding their order
- Customer identification assigned by you including customer ID, order ID, & web analytics ID
DATA PASSING DICTIONARY
Note: Make sure to have the basic code on the page before including any additional code and passed-in data. All data, except for your site’s MID, is optional and will be treated as strings. Please note that the string below includes placeholders and must be replaced with the data being called from your site (i.e. page identifier, etc.)
Page Type Identifier
Shopping Cart Products
Buyer Survey Code Sample
ORDER CONFIRMATION PAGE WITHOUT PLACEHOLDERS
Note: All data, except for your site’s MID, is optional and will be treated as strings