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Get the data you need to drivesmart boardroom decisions.

We help you identify ways to increase conversion and improve customer satisfaction.

We also positively improve your reputation and elevate your brand online.

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Get started
for FREE!

We survey your customers and deliver daily summary emails with access to detailed reporting — including written customer feedback. Contact us today »

Let your customers tell you

  • How you stack up compared to your competition
  • How you can improve your purchase process
  • What would increase satisfaction and conversions

26 million Insights surveys are
completed annually

Customers share their opinions both
at the point of sale, and after you
fulfill their order.

We syndicate these ratings
& reviews to raise awareness
and reinforce your
customer-focused reputation.

Get started
for FREE!

We survey your customers and deliver daily summary emails with access to detailed reporting — including written customer feedback. Contact us today »

Benchmark Your Competition

Give context to your ratings and reviews and set goals for improvement. We can compare your customer feedback to your competitive set, your category and our network of over 6,000 retailers worldwide.

Loyalty  •  Design of site  •  Customer support  •  Product clarity  •  Delivery   •  Checkout Experience

  • Loyalty
  • Product clarity
  • Design of site
  • Delivery
  • Customer support
  • Checkout experience

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Contact Us

Consumer Insights

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Omni-Channel Customer Insights

Understand your customer’s experience with your brand by surveying them wherever they are: in-store or online.

Our omni-channel customer surveys measure:

  • Likelihood to recommend
  • Repurchase intent
  • Site usability
  • Delivery expectations
  • Demographics
  • Order satisfaction

Data you can count on: Only verified customers who make a purchase will be asked to take the Buyer survey.

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Minimize site abandonment

Reduce site abandonment by identifying why people leave and what would bring them back.

We survey people who abandon your site at various stages of their path to purchase:

  • After visiting your homepage or product pages
  • After placing items in their cart
  • When abandoning their cart at checkout
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Share the ratings
and reviews to
reap more rewards.

Publishing ratings and reviews from our survey builds confidence and attracts new customers.

In fact, 75% of customers look for ratings and reviews while shopping and 25% need to see some negative reviews for credibility. A combination of positive and negative feedback increases conversions.

When we syndicate our ratings and reviews to sites like Google & Bing, you build your reputation and increase the effectiveness of your search marketing spend.

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Bizrate Customer Certified Medal

insights_bzcircleexcellenceAs you begin to survey your consumers, you become eligible to use the Bizrate trust marks. Our Customer Certified Medals & Testimonials
lift conversions up to 12%.

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Circle of Excellence Award

insights_bzcircleexcellenceEach year Bizrate recognizes retailers who provide the best service and experiences. This award is given to companies that receive outstanding online customer satisfaction ratings in each of seven key indicators throughout a one-year period. We’ll celebrate your success or provide a goal for your team to work toward.

Contact Us

Over 6,000 retailersworldwide use our survey platform

Flags

 

  • Crutchfield
  • Anthropologie
  • overstock.com
  • The Home Depot
  • Lowe's
  • Rakuten.com
  • blue nile
  • Victoria's Secret
  • The Land of Nod
  • ShopBop
  • drugstore.com
  • Office Depot

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Ready to get started?

The implementation is easy — just copy & paste our code —
but the results are powerful and actionable.

FAQs
Get the code