See what our customers are saying
Crutchfield partners with Bizrate Insights to gather feedback and serve their customers better. Watch to learn how they use Bizrate’s customer input to differentiate their brand, improve their site and build Crutchfield’s seller ratings on Google.
Nine West understands the impact of a positive sales experience strives to differentiate their site from other retailers through outstanding service. Bizrate Insights helps Nine West by:
Results
- Providing thousands of customer surveys for Nine West through survey platform
- Using feedback to provde actionable insights – increasing checkout conversion by 10%
- Serving as a direct line to customers
Bizrate Insights is a core partner in helping us measure how satisfied customers are with their experiences with us and in helping us respond to evolving customer needs and wants.
Pat Schmidt
VP of Operations for 2012 Bizrate Circle of Excellence Award Winning merchant Footlocker.com, Inc.
Bizrate Insights is a way for us to get information from the customer where we don’t actually have sales people greeting them and asking about their experience
Bizrate Insights helps Nine West by providing thousands of customer surveys, serving as a direct line to customers. As a result, Nine West was able to use feedback and insights from the surveys to increase checkout conversion by 10%.
Their feedback helps us to improve the site in meaningful ways.
Bizrate Insights helps Nine West by providing thousands of customer surveys, serving as a direct line to customers. As a result, Nine West was able to use feedback and insights from the surveys to increase checkout conversion by 10%.
Their feedback helps us to improve the site in meaningful ways.
Lillian Posner
VP of Ecommerce, Nine West
Bizrate allows us to hear and respond to the voice of our customers.
Joshua Cooper
Director, Customer & Digital Insights
Bizrate surveys and scoring are very helpful for objectively measuring and affirming that our customers are having a superior experience when they visit us online.
Jack W. Whitley
Senior Vice President, Replacements, Ltd.
