Build trust, increase conversions

BIZRATE INSIGHTS

Nine West understands the impact of a positive sales experience. Since their bags and shoes are available at multiple retailers, Nine West strives to differentiate their own site through outstanding service. Bizrate Insights helped Nine West by:

Provided thousands of customer surveys for Nine West through survey platform
Used feedback to provide actionable insights – increasing checkout conversion by 10%
Served as a direct line to customers

BIZRATE INSIGHTS

Listening to customers with Bizrate Insights

In 2014, The Limited, a popular clothing retailer for women, partnered with Bizrate Insights. Dawne Brooks, The Limited’s Supervisor, Ecommerce Contact Center & Operations discussed their results. Learn more about how they:

Heard directly from their customers
Demonstrated to their customer that they’d been heard
Shared insights with the right departments for follow up

Sole Provisions Success Story:

overview

Sole Provisions, an online store featuring fashionable footwear and winner of Bizrate’s Circle of Excellence Award, showcased their award to immediate, measurable results.

tactics

Sole Provisions prominently displayed the Bizrate medals across a variety of channels including their blog, Facebook page, customer emails, and throughout their website.

results

Conversion rates increased by 2.5%
Click-through-rates in emails increased 3%

Women’s Clothing & Lifestyle Success Story:

overview

A successful women’s clothing & lifestyle retailer used the Bizrate Site Abandonment Survey as a tool for customer acquisition. Bizrate promoted the client’s marketing opt-in within the retailer’s Site Abandonment Survey – gathering prospect’s email addresses, including a sizable number of completely new customer contacts.

tactics

Site Abandonment Survey Marketing Opt-in

results

32% of shoppers left an email address and opted in client’s marketing program
25% of the opt-in shoppers were new to file

Bizrate Insights is a core partner in helping us measure how satisfied customers are with their experiences with us and in helping us respond to evolving customer needs and wants.

Pat Schmidt

VP of Operations for 2012 Bizrate Circle of Excellence Award Winning merchant Footlocker.com, Inc.

Bizrate allows us to gain insight into what matters most to our customers.

Bizrate allows us to hear and respond to the voice of our customers.

Joshua Cooper

Director, Customer & Digital Insights, Guitar Center | Musician’s Friend | Woodwind & Brasswind | Music 123

Bizrate surveys and scoring are very helpful for objectively measuring and affirming that our customers are having a superior experience when they visit us online.

jack w. whitley

Senior Vice President, Replacements, Ltd.

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The implementation is easy – just copy & paste our code – but the results are powerful.

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