Turn Voice of Customer Insights into Company Growth
Integrate your Bizrate Insights’ CX data and Voice of Customer feedback across all areas of your business to achieve company-wide KPIs. See what’s possible for your team:
Syndicated Seller Ratings
The Bizrate Insights Online Buyer Survey Solution powers seller ratings that are syndicated to partners like Google, Bing, Yahoo and others in paid search results. This helps to increase CTR and decrease adword CPC, improving the effectiveness of SEM.
Net Promoter Score (NPS)
Bizrate Insights can provide your NPS across multiple touch points. We also round out your NPS with more than 20 metrics on performance to shed light on your NPS rather than seeing this score in a vacuum.
Deeper Customer Analysis
Overlay your existing analytics behavioral metrics with Bizrate Insights VOC attitudinal data and sentiment analysis for deeper consumer insights across multiple touch points.
Email List Building
Our Site Abandonment email opt-in feature gathers email addresses to add to your marketing list for retargeting and customer follow up. Drive site visitors back into your sales funnel to eliminate churn.
Dynamic Marketing Segmentation
It’s never been more important to treat your customers and visitors as individuals. To do this you need a new level of insight into your customer. Our Online Buyer and Site Abandonment Survey Solutions filter customer sentiment by topic, tone, first-time vs. repeat visitor, device type and more so you can provide targeted, timely and relevant messages.