How can I make customer feedback actionable?
Bizrate Insights’ reports provide a framework for developing insights from ratings and reviews, prioritizing resource allocation along consumer-oriented goals, and metrics for measuring success.
Developing insights
- Ratings trends
- Comment classification
- Customer segmentation
Resource prioritization
- Correlations, Benchmarks, and Priority Rank
- Checkout abandonment
- Hot Topics
Metrics for success
- Moving the needle
- Pre/post site changes